Front Desk/Intake

Grant Associates•Cincinnati, OH

36d•Onsite

About The Position

Manage front desk operations and serve as the primary point of contact for all visitors and incoming communications. Execute accurate data entry of customer information into designated systems, ensuring data integrity and compliance with organizational standards. Collect, review, and validate customer information forms according to established protocols and procedures. Maintain and update customer records in the database with meticulous attention to detail and accuracy. Facilitate the registration process for new customers and coordinate reengagement initiatives with existing customers. Provide comprehensive support for the resource computer lab, front desk operations, telecommunications, and related administrative functions. Deliver professional intake support for all recruitment events, including onsite, offsite, and virtual engagements. Direct qualified candidates to appropriate recruitment events and opportunities based on their profile and qualifications. Demonstrate proficiency with the https://ohiomeansjobs.ohio.gov/job-seekers/welcome-job-seeker website and utilize it effectively in daily operations. Conduct reengagement outreach calls to maintain customer relationships and program participation. Execute additional duties and responsibilities as assigned by management.

Requirements

Minimum 2 years of demonstrated excellence in customer service delivery with experience in workforce development or career services environments (preferred)
Advanced proficiency in Microsoft Word, Outlook, and Excel with a minimum typing speed of 40 words per minute
Demonstrated competency with standard office equipment, including scanners and photocopiers
Strong critical thinking and analytical skills with the ability to assess candidate qualifications, identify skill gaps, and make informed recommendations for appropriate program placement
Proven ability to evaluate complex customer information and make sound decisions regarding resource allocation and candidate matching
Demonstrated capacity to think strategically about workforce development pathways and career progression opportunities
Fluent English language proficiency, both written and verbal, required for all customer interactions and documentation

Responsibilities

Manage front desk operations and serve as the primary point of contact for all visitors and incoming communications
Execute accurate data entry of customer information into designated systems, ensuring data integrity and compliance with organizational standards
Collect, review, and validate customer information forms according to established protocols and procedures
Maintain and update customer records in the database with meticulous attention to detail and accuracy
Facilitate the registration process for new customers and coordinate reengagement initiatives with existing customers
Provide comprehensive support for the resource computer lab, front desk operations, telecommunications, and related administrative functions
Deliver professional intake support for all recruitment events, including onsite, offsite, and virtual engagements
Direct qualified candidates to appropriate recruitment events and opportunities based on their profile and qualifications
Demonstrate proficiency with the https://ohiomeansjobs.ohio.gov/job-seekers/welcome-job-seeker website and utilize it effectively in daily operations
Conduct reengagement outreach calls to maintain customer relationships and program participation
Execute additional duties and responsibilities as assigned by management