Front Desk II

Target Hospitality•Montgomery, TX

About The Position

The Front Desk II is responsible for guest services and supporting management in the general operation of the assigned facility. The role has added accountability for assisting the Front Desk Supervisor in scheduling and directing the front desk team and preparing management reports and correspondence. The position requires maintaining a safety culture, following company procedures, and providing professional, courteous service to guests and employees. The role works on a rotation of six weeks on and two weeks off, or as determined by management and business needs. It involves extended periods of sitting, walking, occasional lifting and pushing or pulling, and working in hot or cold environments and in small or congested areas. Housing, meals, laundry, and gym access are provided at no cost while on rotation at the lodge.

Requirements

At least 2 years of administrative experience, preferably in a remote camp or hotel/hospitality industry, or equivalent.
Ability to communicate effectively in English, both orally and in writing.
Experience and proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
Ability to work within a team environment.
Ability to work effectively and efficiently with or without supervision.
Strong prioritization and time-management skills.
Ability and willingness to travel and work long rotations away from home.
Must pass a background check and urinalysis.
Must provide own transportation to and from the facility.
Must be able to sit for long periods, up to 12 hours or more, with scheduled breaks; walk short and long distances; and use stairs and step stools.
Must occasionally push and pull carts averaging 50 lbs, crouch, bend and twist, and lift an average of 25 lbs up to a maximum of 50 lbs. Assistance or a lifting aid is mandatory for weights exceeding 50 lbs.
Must be able to perform repetitive wrist movements and multiple grasps, and have manual dexterity to type and use a 10-key.
Must be able to hear and understand verbal instructions and safety alarms and signals, see without impairment for inspection, and read small text such as product warning labels.
Must be able to work safely in small, close quarters and congested areas and tolerate exposure to extreme hot and cold environments and occasional elevated noise.
Must be able to work a six-weeks-on, two-weeks-off rotation, or as directed by management and business needs.

Nice To Haves

First aid certification is an asset.
Administrative experience in a remote camp or hotel/hospitality industry is preferred.

Responsibilities

Maintain a safety culture and follow all SOPs, JSAs, and company policies and procedures.
Assist the supervisor in planning, directing, and maintaining work schedules and tasks for the front desk team.
Greet incoming guests and employees courteously and professionally.
Check in arrivals using designated systems.
Accept payments and process transactions.
Enter guest registration information, perform data entry, process reports, and use computer programs to collect and record information.
Perform filing and data entry as directed by the manager.
Assist the manager with preparing reports and correspondence.
Answer incoming calls in a friendly and pleasant manner.
Receive, check, and redirect incoming faxes and electronic mail.
Prepare correspondence for pickup, including packages and mail, in accordance with postal requirements.
Provide world-class customer service to meet guest needs.
Attend safety meetings and participate in company emergency response procedures.
Perform additional duties assigned by a supervisor or manager.