Front Desk Coordinator II

Smile Doctors•Fayetteville, NC

11d

About The Position

Olsen Orthodontics is seeking a Front Desk Coordinator II to welcome patients and visitors, support the practice’s administrative operations, and help provide a positive patient experience. The coordinator greets visitors, determines the nature of their visit, provides information about the clinic, and notifies the appropriate team members. The role includes managing calls and messages, checking in patients, scheduling appointments, maintaining patient records, and handling payments and account-related matters. The coordinator also helps resolve insurance issues, supports internal marketing initiatives, encourages patients to use the Smile Doctors Anywhere application for non-clinical support during treatment, and communicates monthly supply needs to the Practice Director. Olsen Orthodontics describes its culture as people-first, fun, and encouraging, and offers opportunities to develop talents and build a career within an expanding organization.

Requirements

High school diploma or equivalent.
Six months of experience as a Smile Doctors Front Desk Coordinator I.
Ability to establish and maintain good working relationships with patients and coworkers.
Ability to communicate effectively verbally and in writing.
Ability to listen to and understand information verbally and in writing.

Nice To Haves

Bilingual skills.

Responsibilities

Greet and receive customers, determine the nature of their visit, and notify appropriate team members.
Perform administrative duties and provide visitors with information about clinic features.
Answer, screen, and route incoming calls, and take messages as needed.
Check in patients and collect general information from first-time patients.
Notify clinicians when patients arrive and are ready.
Make appointments for returning patients as necessary.
Print or reprint appointment reminders and school or work excuses.
Verify insurance information, investigate issues, and work toward a resolution.
Make changes to the patient schedule as necessary.
Present contracts to patients and coordinate payment arrangements or account resolution.
Receive, store, and deliver shipments and mail.
Take payments and post them to patient accounts.
Update charts and patient information.
Drive internal marketing initiatives and encourage team participation.
Encourage and present patients with non-clinical ways to use the Smile Doctors Anywhere application during treatment.
Communicate office supply requirements to the Practice Director for the monthly supply order.