Front Desk & Host

Dave & Buster's Inc.•Chattanooga, TN

4d•$7 - $17

About The Position

The Front Desk & Host position creates a positive, welcoming first impression for Guests and guides them through retail, game rental, and dining experiences. The role helps deliver an enjoyable Guest experience by greeting and assisting Guests, coordinating front desk activities, managing seating and wait times, processing transactions, and supporting the cleanliness and readiness of the front desk and dining areas. Team Members work with managers and other staff to address Guest concerns and maintain a cooperative, productive working environment.

Requirements

Must be at least 16 years of age.
Must be able to read and communicate in English.
Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
Must be able to communicate effectively with multiple Guests and generate enthusiasm for Dave & Buster’s.
Must be skilled at calmly responding to dissatisfied Guests and bringing issues to the Manager’s attention.
Must maintain a neat, clean, and professional appearance in accordance with dress guidelines.
Must be able to work days, nights, and/or weekends as required.
Must be able to work in a noisy, fast-paced environment with distracting conditions.
Must be able to read and write handwritten notes.
Must be able to lift and carry up to 30 pounds.
Must be able to move about the facility and stand for long periods, including walking or standing for 100% of the shift.
Must be able to reach, bend, and stoop frequently.

Nice To Haves

Restaurant, retail, or cashier experience is preferred but not required.

Responsibilities

Welcome Guests with a positive attitude and enthusiasm, and assist them with their needs.
Coordinate game rentals, merchandise sales, and telephone activity.
Keep the immediate supervisor informed about significant problems or unusual matters, take corrective action where appropriate, and suggest alternatives when necessary.
Bid farewell to departing Guests, check that their experience was satisfactory, and invite them to return.
Prepare the work area for the shift by stocking supplies such as menus, silverware, Power cards, and gift cards.
Review and maintain the cleanliness and organization of the Front Desk and Host station; ensure menus and supplies are clean, maintained, and restocked.
Bring work areas up to standard and discuss problem areas with the Manager.
Conduct merchandise inventory during and after shifts, if applicable.
Maintain a cooperative and harmonious working relationship with other Team Members.
Notify the Manager when a Guest appears unhappy.
Assist other Team Members as needed or as business requires.
Support table turnover by identifying open tables and bussing and cleaning tables as necessary.
Rotate seating according to guidelines to ensure fairness and balance in dining areas.
Manage the flow of Guests from the front doors and direct them as needed.
Manage wait times and communicate relevant information to Guests, Team Members, and Managers.
Deliver silverware as Guests are seated.
Accurately and promptly calculate bill transactions and process Guest transactions efficiently.
Reconcile monies from assigned banks.
Process To Go orders and ensure their accuracy.
Sell merchandise from the Front Desk, if applicable.
Maintain a friendly demeanor and smile frequently.
Communicate effectively with multiple Guests while generating enthusiasm for Dave & Buster’s.
Maintain a neat, clean, and professional appearance in accordance with dress guidelines.
Read and communicate in English, provide clear greetings and farewells, and calmly respond to dissatisfied Guests while bringing issues to the Manager’s attention.