Front Desk Hospitality Attendant

Chelsea Hospitality Group•Morristown, NJ

18h•Onsite

About The Position

The Front Desk Hospitality Associate serves as the face of Chelsea Hospitality Group at M Station, delivering an exceptional first impression and seamless guest experience from arrival through departure. This role is responsible for all front-of-house hospitality functions including guest services, building tours, and digital communications.

Requirements

Associate degree in Hospitality, Business, Communications, or a related field required
Minimum 3 years of experience in a guest-facing hospitality, front desk, or concierge role
Warm, professional, and welcoming demeanor with a natural ability to connect with guests
Strong organizational skills with attention to detail, particularly for luggage and badge management
Comfortable with digital tools and basic content management platforms (experience with Appy a plus)
Excellent verbal and written communication skills with a polished, professional appearance
Ability to multitask and remain composed in a fast-paced, guest-facing environment
Team player with a proactive, can-do attitude

Nice To Haves

Experience with Appy

Responsibilities

Guest welcome & check-in: Greet every guest with a warm, welcoming smile and friendly hello upon arrival, creating a positive and professional first impression. Check guests in efficiently and accurately, verifying appointments and visitor information as needed. Print and issue guest badges in compliance with building security policies. Notify hosts of guest arrivals promptly and manage the front desk visitor log.
Luggage & dry cleaning services: Receive, tag, and store guest luggage and dry cleaning in the designated luggage room with care and accuracy. Retrieve stored luggage and dry cleaning for guests upon request in a timely manner. Maintain an organized and secure luggage room at all times, ensuring all items are properly labeled and tracked.
Building hospitality tours: Oversee and conduct building hospitality tours for new guests, clients, and visitors, showcasing amenities and key locations throughout the property. Maintain thorough and up-to-date knowledge of all building services, hospitality offerings, and points of interest. Coordinate tour scheduling and ensure a seamless and engaging experience for all participants.
Digital communications & marketing: Maintain and operate Appy for all digital posts, ensuring content is current, accurate, and visually aligned with brand standards. Print and display advertisements, promotional materials, and event signage throughout the building as directed. Oversee the hospitality email inbox, monitoring incoming messages and responding to guest and tenant requests in a timely and professional manner. Collaborate with the management team to support the timely posting of announcements, menus, and marketing content.