Front Desk Attendant

Sentry Insurance Agency•Stevens Point, WI

4d•Onsite

About The Position

In this role, you will provide exceptional service to all guests by assisting them in a friendly, efficient, courteous and professional manner. At The Inn at SentryWorld, our business is about people and the relationships we build. Our atmosphere is welcoming and our team is genuine, dedicated, and insightful when it comes to delivering excellent service. If you enjoy forming long-lasting connections join our Front Desk team. As our Full-time Front Desk Attendant, we’ll count on you to create an exceptional first impression and luxury experience for all our guests.

Requirements

Age requirement of 21+ required
High School Diploma or equivalent work experience
At least 1 year of customer service experience preferred
Positive and upbeat personality
Strong communication, multitasking and problem-solving skills
Ability to work nonstandard hours including nights, weekends and holidays

Responsibilities

Provide guests with a friendly and efficient check-in confirming guest information, verifying room rate, selecting room, coding electronic keys, providing welcome packet, and providing directions to room.
Provide detailed and accurate information in person or over the phone regarding hotel policies, services, amenities, and special promotions.
Assist guests with check-out ensuring room and services are correctly accounted and process payments and post charges to guest accounts.
Balance all cash, credit card, and check transactions at the end of each shift.
Respond promptly to guest concerns or complaints and communicate outstanding issues that require additional monitoring or follow-up to management in a timely manner.
Collaborate with housekeeping and maintenance regarding room counts, room status, maintenance issues, and special requests.