Front Desk Attendant

Fitness Formula Clubs (FFC)•Chicago, IL

2d•Onsite

About The Position

The Front Desk Attendant is responsible for creating a great first impression for members and guests, checking them in, and acting as a liaison between members and the Membership Department. This role involves answering calls, addressing member inquiries and concerns, and performing opening and closing duties for the front desk. Additionally, the attendant will handle payments, ensure the cash drawer is balanced, attend meetings, and maintain a clean and safe environment. The position is part-time and requires specific shifts on Mondays, Tuesdays, and Thursdays.

Requirements

Monday 2-9pm
Tuesday 2-9pm
Thursday 2-9pm

Responsibilities

Greet members by name and create a great first impression of the club
Check-in members and guests to the club
Act as liaison between current and prospective members and Membership Department
Answer incoming calls professionally
Field all member questions, concerns, and complaints; Provide additional support to the Membership Experience Manager as needed
Perform opening and closing functions regarding the front desk
Take payment as needed and ensure the cash drawer is balanced at the start and end of the shift
Attend all required department and club staff meetings
Provide a clean, safe and healthy environment for members, guests, and co-workers

Benefits

Training & development
Vision insurance
Wellness resources
Dental insurance
Employee discounts
Dental, and Vision though Blue Cross Blue Shield of Illinois
401K: Company match
Fitness Education: Discounts on certifications (e.g., Pilates, Yoga, Personal Trainer).
Continued Education: Access to FFC University courses and discounted certifications.
Club Membership: Complimentary access to all FFC locations.
Discounts: 25% off Spa, Retail, and Fitness classes.
Employee Appreciation: Programs and benefits like Pet Insurance, T-Mobile discounts, and more.
Inclusive Culture: A welcoming and diverse team environment.
Robust training program mandatory for all employees to attend. The training includes multiple hospitality courses to be completed during your first 90 days.