Front Desk Hospitality Attendant

Chelsea Hospitality Group•Morristown, NJ

1d•Onsite

About The Position

The Front Desk Hospitality Associate serves as the face of Chelsea Hospitality Group at M Station, delivering an exceptional first impression and seamless guest experience from arrival through departure. This role is responsible for all front-of-house hospitality functions including guest services, building tours, and digital communications.

Requirements

Schedule Monday -Friday 6AM-2PM with flexibility
Associate degree in Hospitality, Business, Communications, or a related field required
Minimum 3 years of experience in a guest-facing hospitality, front desk, or concierge role
Warm, professional, and welcoming demeanor with a natural ability to connect with guests
Strong organizational skills with attention to detail, particularly for luggage and badge management
Comfortable with digital tools and basic content management platforms (experience with Appy a plus)
Excellent verbal and written communication skills with a polished, professional appearance
Ability to multitask and remain composed in a fast-paced, guest-facing environment
Team player with a proactive, can-do attitude

Nice To Haves

Experience with Appy

Responsibilities

Greet every guest with a warm, welcoming smile and friendly hello upon arrival, creating a positive and professional first impression
Check guests in efficiently and accurately, verifying appointments and visitor information as needed
Print and issue guest badges in compliance with building security policies
Notify hosts of guest arrivals promptly and manage the front desk visitor log
Receive, tag, and store guest luggage and dry cleaning in the designated luggage room with care and accuracy
Retrieve stored luggage and dry cleaning for guests upon request in a timely manner
Maintain an organized and secure luggage room at all times, ensuring all items are properly labeled and tracked
Oversee and conduct building hospitality tours for new guests, clients, and visitors, showcasing amenities and key locations throughout the property
Maintain thorough and up-to-date knowledge of all building services, hospitality offerings, and points of interest
Coordinate tour scheduling and ensure a seamless and engaging experience for all participants
Maintain and operate Appy for all digital posts, ensuring content is current, accurate, and visually aligned with brand standards
Print and display advertisements, promotional materials, and event signage throughout the building as directed
Oversee the hospitality email inbox, monitoring incoming messages and responding to guest and tenant requests in a timely and professional manner
Collaborate with the management team to support the timely posting of announcements, menus, and marketing content