Front Desk/Guest Services - Delafield Hotel

Geronimo Hospitality Group • Delafield, WI

2d • Onsite

About The Position

STEP INTO THE BIG LEAGUES Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day. DELAFIELD HOTEL As one of Wisconsin’s most celebrated boutique properties, The Delafield Hotel is an enchanting host for weddings, business meetings and romantic getaways. It delivers the seclusion that a downtown metropolis hotel can’t and a classic appeal that a national chain won’t. In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience. Often a guest's first impression of a property is the result of the Guest Services Representative's skills and abilities. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet many new people.

Requirements

• You have a high school diploma or equivalent
• You have excellent communication skills and a professional attitude
• You have effective conflict management and decision making abilities
• You have the ability to use a variety of computer applications
• U.S. Work Authorization (required)

Nice To Haves

• You have previous experience in customer service

Responsibilities

• Process guest arrivals and departures, including all necessary payments
• Handle & coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for information
• Handle and store luggage
• Assist with the check-in and check-out of groups and tours
• Assist other departments as required
• Perform other duties as assigned

Benefits

• Employee Discounts
• Paid Time Off
• Training & Development Opportunities
• 401K
• Medical Benefits
• 24/7 Online Care
• Pet Insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED