Hotel Front Desk / Guest Service Rep

Raymond Management Company • Kansas City, MO

12h • Onsite

About The Position

We’re looking for a Guest Service Representative to join our Front Desk team! We prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and well being. We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you.

Requirements

• A friendly, positive attitude with strong customer service skills.
• Ability to multitask and work well in a fast-paced environment.
• Strong communication skills and a professional approach to solving guest concerns.
• Basic computer skills and the ability to stand for extended periods.

Nice To Haves

• Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!

Responsibilities

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

Benefits

• Paid vacation, sick, bereavement, & jury duty
• Holidays paid at time & ½ when worked
• Travel with hotel room discounts
• Teammate referral bonuses
• Paid time off to volunteer in your community
• Employee Assistance Program with mental health resources
• Affordable health, dental, & vision plans for you and your family
• Low-cost accident, critical illness, & hospital coverage
• Flexible spending plans options
• 401(k) retirement plans with company contribution

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed