Hotel Front Desk Supervisor / Guest Service Supervisor
About The Position
Are you passionate about hospitality and enjoy leading a team to provide excellent guest service? Do you have strong organizational and communication skills, and the ability to manage front desk operations? We’re looking for a Guest Service Supervisor to oversee the guest experience, ensuring smooth operations, and providing leadership to the front desk team. We Offer: Team Culture: We work as a team and take pride in supporting each other every day Training and Growth: We provide on-the-job training and support career growth within the company Employee Recognition: We celebrate achievements and recognize the hard work of our team members Benefits for all Teammates: Paid vacation, sick, bereavement, & jury duty Holidays paid at time & ½ when worked Travel with hotel room discounts Teammate referral bonuses Paid time off to volunteer in your community Employee Assistance Program with mental health resources Additional Benefits for Full-Time Teammates: Affordable health, dental, & vision plans for you and your family Low-cost accident, critical illness, & hospital coverage Flexible spending plans options 401(k) retirement plans with company contribution
Requirements
- Strong leadership and organizational skills, with experience in guest services or hospitality management.
- Excellent communication and problem-solving skills.
- A passion for providing outstanding customer service and creating memorable guest experiences.
Nice To Haves
- Previous supervisory experience in hospitality is preferred, but we’re happy to train the right candidate!
Responsibilities
- Supervise daily operations at the front desk, including check-ins, check-outs, and guest inquiries.
- Lead and train front desk staff, providing guidance on guest service, conflict resolution, and team collaboration.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
- Address guest concerns and resolve any issues promptly and professionally.
- Monitor guest satisfaction and ensure all team members are aligned with hotel service standards.
Benefits
- Paid vacation, sick, bereavement, & jury duty
- Holidays paid at time & ½ when worked
- Travel with hotel room discounts
- Teammate referral bonuses
- Paid time off to volunteer in your community
- Employee Assistance Program with mental health resources
- Affordable health, dental, & vision plans for you and your family
- Low-cost accident, critical illness, & hospital coverage
- Flexible spending plans options
- 401(k) retirement plans with company contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
