Front Desk - Hotel

Genesis Global Group•Lambertville, NJ

21h•Onsite

About The Position

The Lambertville Station Inn, a member of Genesis Hospitality, is seeking experienced and team-oriented candidates for a full-time Front Desk Agent position. The candidate must be willing to work weekdays, weekends, and/or holidays. This role involves greeting guests, managing check-ins and check-outs, ensuring guest satisfaction, handling inquiries, managing reservations and payments, providing hotel information, resolving complaints, coordinating with housekeeping, arranging services for VIPs and event attendees, and upselling additional facilities.

Requirements

Must possess computer literacy.
Must possess a professional, polished image through in-person and phone interaction.
Excellent communication skills, both written and verbal.
Well developed and multi-tasking, organizational skills, and detailed oriented.
Ability to work in fast-paced environment and work well under pressure.
Ability to handle sensitive information and keep strictly confidential.
Candidate must be dependable and reliable.
High school diploma and or equivalent.

Nice To Haves

Bilingual in Spanish a plus

Responsibilities

Greets guests, check guests in and out of their rooms.
Ensures that every guest has an enjoyable experience at the hotel.
Answer guest inquires including recommending activities and restaurants.
Maintain safety of guest’s luggage when houseman is not available.
Manage online and phone reservations.
Manage updated records of bookings and payments.
Obtain guests contact details and stay dates.
Process all payments and verify credit card data.
Provide information about hotel, available rooms, rates, amenities, and payment options.
Responds to guests complaints in a professional and timely manner.
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
Upsell additional facilities and services when appropriate.