Hotel - Hotel Front Desk Clerk

THREE RIVERS CASINO•Florence, OR

1d•Onsite

About The Position

The Hotel Front Desk Clerk actively welcomes hotel guests in person or by phone, providing excellent guest service, answering questions promptly and ensuring all guest Hotel needs are met. This role involves accurately and efficiently performing check-in and check-out functions, providing information on TRCR amenities, services, and local attractions, and making reservations. The clerk will also offer door and bell/valet service, promptly answer incoming calls, and explain Players Club benefits and marketing promotions. They are responsible for informing supervisors of guest concerns, staying current on room rates, availability, group and property events, and emergency procedures, and ensuring guest profiles are properly noted in the Hotel Booking System.

Requirements

Minimum age requirement for this position is 18 years old.
Must have a valid driver’s license.
General understanding of computer programs, including all windows applications required.
Ability to operate multi-line phone.
Ability to work independently, in high pressure situations with strong attention to detail.
Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.

Nice To Haves

High School Diploma or equivalent preferred.
Hotel or Players Club experience preferred.

Responsibilities

Courteously and enthusiastically greets guests and determines their needs for prompt service.
Accurately and efficiently performs check in or check out functions of the front desk.
Provides guests with information on TRCR amenities and services, and local attractions.
Makes reservations and answers general questions about all the property has to offer.
Cheerfully offers to provide door service and bell/valet service as needed.
Promptly answers incoming calls and accurately makes hotel reservations or determines other needs.
May cover for Telephone Specialists, efficiently operates multi-line phone, ensuring effective transfers while prohibiting disconnections.
Explains Players Club benefits and marketing promotions and programs to our guests at every opportunity.
Informs Lead or Supervisor of all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
Remains current on room rates, room availability, group and property events, and emergency procedures.
Informs management of guests special requests or needs.
Ensures guests’ profiles are properly noted in the Hotel Booking System by the appropriate hotel department prior to check-in.
Provides all above guest interactions applying TRCR service standards.
Other duties as directed by management.