Hotel Front Desk / Guest Service Rep

Raymond Management Company•Milwaukee, WI

14h•Onsite

About The Position

We are looking for a Guest Service Representative to join our Front Desk team. This role serves as the first point of contact for guests, aiming to create a positive and welcoming experience. The position involves greeting and assisting guests during check-in and check-out, handling requests and inquiries, and managing daily front desk duties. Collaboration with other hotel departments like Housekeeping, Maintenance, and Sales is essential for seamless operations.

Requirements

A friendly, positive attitude with strong customer service skills.
Ability to multitask and work well in a fast-paced environment.
Strong communication skills and a professional approach to solving guest concerns.
Basic computer skills and the ability to stand for extended periods.
Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!

Responsibilities

Serve as the first point of contact for our guests, creating a positive and welcoming experience.
Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

Benefits

Paid vacation
sick leave
bereavement leave
jury duty leave
Holidays paid at time & ½ when worked
Travel with hotel room discounts
Teammate referral bonuses
Paid time off to volunteer in your community
Employee Assistance Program with mental health resources
Affordable health, dental, & vision plans for you and your family (for Full-Time)
Low-cost accident, critical illness, & hospital coverage (for Full-Time)
Flexible spending plans options (for Full-Time)
401(k) retirement plans with company contribution (for Full-Time)