Front Desk (Guest Services)

Western Camps, Inc.•Sanger, CA

3d•$17 - $19•Onsite

About The Position

Do you enjoy creating memorable first impressions and helping people every day? If you’re friendly, organized, and thrive in a fast-paced environment, the Guest Services Representative role at Western Camps Inc. could be the perfect fit for you. As the first point of contact for our guests, you'll play a key role in delivering a warm, welcoming, and seamless experience that sets the tone for their entire visit. Schedule: This position offers up to 30 hours per week, with scheduling based on business needs.

Requirements

Experience in guest services
Excellent verbal and written communication skills
Ability to organize time and multitask efficiently
Must have a good attitude and be a team player
Must be able to work evenings/nights, weekends, and holidays
Must have working knowledge of Microsoft Office and the ability to quickly learn other computer programs

Responsibilities

Display top quality guest services, customer service
Responsible for taking resort reservations
Responsible for taking horseback riding reservations, scheduling
Manage all incoming and outgoing mail/packages
Answer multi-line phone system
Data entry, clerical support
Respond to or transfer client emails when appropriate
Transfer calls to each office, department, and individuals effectively, Communication Skills
Display professional phone etiquette
Ensure front office and lobby area look professional and welcoming at all times
Request for housekeeping or maintenance attention when required
Assist guests with gift shop transactions
Guest check-in/check-out procedures and records
Balance bank register and handle cash register transactions
Take written messages during River Way Ranch Camp season for seasonal staff, Phone Support
Administrative Support
Other duties as assigned