Front Desk Agent

Stonebridge Hospitality Associates•Denver, CO

10d•Onsite

About The Position

The Guest Service Agent supports hotel front office operations by ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest service. The role handles guest inquiries, payments, and reservations to help ensure a high level of guest satisfaction. The position is based primarily indoors in the hotel’s front desk and lobby areas. It involves extended periods of standing and walking, occasional lifting and carrying of up to 10 pounds, and frequent use of a computer and telephone while interacting with guests and team members. A flexible schedule is required, including availability for evening, weekend, and holiday shifts. Stonebridge is an equal opportunity employer and states that reasonable accommodations may be made for qualified individuals with disabilities. Duties and responsibilities may change with or without notice.

Requirements

Previous experience in a hotel front desk or guest service role is preferred.
Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency with property management systems and basic office software, such as Word and Excel.
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills and attention to detail in managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Availability for evening, weekend, and holiday shifts.
Ability to stand and walk for long periods throughout the shift.
Ability to occasionally lift and carry up to 10 pounds.

Responsibilities

Greet, register, and assign rooms to guests upon arrival.
Verify guest credit and establish payment methods for accommodations.
Maintain accurate room availability and guest account records using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping tasks, including balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during checkout.
Post charges for rooms, food, beverages, and services to ledgers manually or through computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm guest reservations.
Answer inquiries about hotel services and nearby dining, shopping, and entertainment options.