Front Desk / Customer Service Representative - Full Time
About The Position
iFLY is seeking an enthusiastic Customer Service Representative to sell its indoor skydiving experiences and serve as a first point of contact for customers. The role involves promoting safety, recommending and selling experiences, providing friendly and timely service, and resolving customer issues. Additional duties include stocking merchandise, cleaning and maintaining the facility, operating the wind tunnel, processing refunds and rescheduling, and, as needed, participating in promotional photography, video, and social content capture. During the first 30 days of employment, iFLY guarantees a minimum hourly rate of $18.00, with the opportunity to earn more through commissions. After 30 days, the base rate is $15.16 plus commissions. iFLY describes itself as a global company with 31 U.S. locations and offers professional development. Team members are expected to demonstrate the SOAR core values: Safety First, Outrageous Passion, Accountability, and Respect.
Requirements
- Must be at least 18 years old.
- Weekend availability is required.
- High school diploma or equivalent is required.
- Exceptional sales skills.
- Exceptional customer-service skills.
- Confidence communicating by phone and face-to-face.
- Ability to resolve conflicts, multitask, and understand customer needs.
- Friendly, upbeat, compassionate, and personable attitude.
- Integrity, punctuality, and professional appearance.
- Ability to work well within a team and maintain positive relationships.
- Basic computer skills.
- Ability to stand for about eight hours a day while working on a point-of-sale system.
- Ability to exercise good judgment and remain focused and attentive during flight sessions while operating tunnel wind at speeds up to 160 mph.
Responsibilities
- Promote customer safety throughout their time in the wind tunnel and facility.
- Listen to guests and recommend and sell experiences that enhance their time at iFLY.
- Maintain a positive, friendly attitude and assist customers in a timely manner.
- Resolve product and service issues by clarifying complaints, selecting appropriate solutions, expediting corrections, and following through.
- Stock merchandise and clean and maintain the facility.
- Operate the wind tunnel.
- Process refunds and reschedule bookings.
- As needed, participate in marketing-related photography, video, and social content capture for promotional use.
Benefits
- Paid time off (PTO) and company holidays.
- 401(k) retirement investment.
- Private wellness coaching.
- Employee assistance programs, including face-to-face counseling, financial coaching, legal counseling, and mediation services.
- Referral bonus program.
- Team member discount on retail merchandise and flight packages.
- Free flight time for team members and family.
- Ongoing training and development program.
- Performance bonus opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
