Front Desk / Customer Service Representative

Goldfish Swim School - Pittsford•Town of Brighton, NY

About The Position

The Front Desk Customer Service Representative promotes quality customer service and processes sales and registration transactions. This role serves as the first point of contact for prospective and current Goldfish customers and presents a positive image of the company. The position reports to the General Manager and is classified as non-exempt. The role includes welcoming families, handling customer communications and transactions, supporting parties and the Snack Shack, maintaining designated areas, providing occasional administrative support, and helping enforce safety rules. The job posting describes paid training, flexible shifts, and opportunities for advancement.

Requirements

Ability to work with children.
Excellent interpersonal communication and organizational skills.
Must pass background examinations included with training.
CPR, First Aid, and AED certification required.

Nice To Haves

High school diploma or GED preferred.
Some college highly preferred.
One year of previous customer service and/or administrative office experience preferred.
Intermediate computer skills using Word, Excel, and other software systems preferred.

Responsibilities

Answer telephones, respond to inquiries, take messages, and screen and direct phone calls professionally.
Process student registrations using effective sales and customer-service techniques.
Schedule and manage birthday and pool parties, and supervise private-party staff.
Resolve customer concerns and complaints professionally.
Assist members with merchandise and vending purchases.
Greet parents and students reporting to the front desk.
Check students in using the attendance tracking system.
Maintain cleanliness of the front desk, Snack Shack, changing areas, restrooms, and observation area.
Monitor the Snack Shack area and provide guidance to Snack Shack staff.
Check voicemail and email correspondence and respond in a timely manner.
Update informational displays with accurate and timely promotions and literature.
Provide occasional administrative support to management personnel, including the General Manager and Assistant General Manager.
Make collection calls to resolve open account problems.
Prepare twice-daily student lesson schedules for instructors and management staff.
Enforce safety rules and regulations to prevent accidents and administer first aid when necessary.
Fulfill other duties and responsibilities as assigned by the employer.