Front Desk / Customer Service Representative - Full Time

iFLY Careers•Lone Tree, CO

15d

About The Position

iFLY is seeking an enthusiastic Customer Service Representative to sell its indoor skydiving experience and serve as a first point of contact for customers. The role calls for strong sales, communication, and customer-service skills, along with a willingness to learn and grow in a dynamic, collaborative workplace. Team members are expected to exemplify iFLY’s SOAR values: Safety First, Outrageous Passion, Accountability, and Respect. During the first 30 days of employment, iFLY guarantees a minimum hourly rate of $18.00, with the opportunity to earn more through commissions. After 30 days, the base rate is $15.16 plus commissions. The position includes selling experiences, supporting customer safety and service, and assisting with facility operations. Employees must be available on weekends and able to stand for about eight hours a day.

Requirements

Must be at least 18 years old.
Weekend availability is required.
High school diploma or equivalent.
Exceptional sales skills.
Exceptional customer-service skills.
Confidence communicating by phone and face-to-face.
Ability to resolve conflicts, multitask, and understand customer needs.
Friendly, upbeat, compassionate, and personable attitude.
Integrity, punctuality, and professional appearance.
Ability to work well within a team and maintain positive relationships.
Basic computer skills.
Ability to stand for about eight hours a day while working on a point-of-sale system.
Good judgment and the ability to stay focused and attentive throughout flight sessions while operating the wind tunnel at speeds up to 160 mph.

Responsibilities

Promote customer safety throughout their time in the wind tunnel and facility.
Listen to guests and recommend and sell experiences that improve their time at iFLY.
Maintain a positive, friendly attitude and assist customers in a timely manner.
Resolve product or service issues by clarifying complaints, selecting appropriate solutions, expediting corrections, and following through.
Stock merchandise and clean and maintain the facility.
Operate the wind tunnel.
Process refunds and reschedule bookings.
As needed, participate in marketing-related photography, video, and social content capture for promotional use.

Benefits

Paid time off (PTO) and company holidays.
401(k) retirement investment.
Private wellness coaching.
Employee Assistance Programs, including face-to-face counseling, financial coaching, legal counseling, and mediation services.
Referral bonus program.
Team member discount on retail merchandise and flight packages.
Free flight time for team members and family.
Ongoing training and development program.
Performance bonus opportunities.

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