Front Desk Counselor-87554501

ICL•Brooklyn, NY

19d•Onsite

About The Position

This entry-level direct care role supports adults diagnosed with mental illness and substance use disorders in a community residential setting. Staff provide 24/7 coverage, ensuring residents’ safety, offering support and daily living assistance, and maintaining a therapeutic environment. The position helps individuals build skills, achieve personal goals, and integrate successfully into the community while maintaining a safe and clean living environment. This is a relief post and is onsite.

Requirements

High school diploma or GED.
One year of related human services experience supporting adults with mental illness and/or substance use disorders.
Must be authorized to work in the U.S.
Valid New York State driver’s license may be required depending on assignment.
Specialized training or education in human services may be substituted for experience.

Responsibilities

Conduct regular facility inspections to ensure safety, cleanliness, and security.
Immediately report serious incidents and complete incident documentation according to policy.
Explain available services and programs; teach daily living skills, socialization, and conflict resolution.
Follow emergency procedures and support the safety of residents, staff, and visitors.
Assist individuals with hygiene, grooming, nutrition, and daily living needs.
Review and update staff communication logs each shift.
Perform housekeeping tasks to maintain a safe and healing environment.
Ensure food provided meets dietary requirements.
Accompany individuals to medical appointments, social agencies, and community activities.
Maintain regular attendance and work beyond scheduled hours when needed.
Attend team meetings, staff meetings, and supervision.
Complete required in-service training and staff development.
Monitor medications and complete related documentation when assigned.
Assist clinical staff with resident accountability and missing person procedures.
Observe and document individuals’ behavior and responses to treatment.
Lead skills development or activity groups when appropriate.
Assist individuals with meal preparation, laundry, and light housekeeping.
Perform other related duties as assigned.

Benefits

Medical, dental, and vision plans, including a medical HSA plan.
403(b) Retirement Savings Plan with employer match.
Vacation, personal, sick, and mental health days, plus 12 paid holidays.
Employee Assistance Program and mental health resources.
Educational Leave and Tuition Assistance.
Training and Career Development Tracks.
Commuter Benefits.
Recognition programs.
Discount programs.
Flexible spending plans.
Voluntary benefits including pet insurance, identity theft insurance, legal plans, and voluntary ancillary benefits.