Front Desk Counselor

POSTGRADUATE CENTER FOR MENTAL HEAL•New York, NY

1d•$20 - $20•Onsite

About The Position

The Front Desk Counselor provides supportive counseling and crisis intervention to residents as needed. The role focuses on monitoring facility safety and security, providing customer service, and using sound judgment when managing crises. The counselor supports residents with daily living skills, maintains client records, responds to emergencies, and carries out other duties consistent with program goals as assigned by the Program Director or Regional Director for Residential Services.

Requirements

High school diploma or equivalent.
At least one year of experience working as a counselor in a residential, mental health, or related setting.
Knowledge of Microsoft Office, Foothold AWARDS, and CPR/First Aid.
Strong customer service skills.
Excellent interpersonal skills and ability to relate to residents.
Strong oral and written communication skills.
Ability to manage time effectively.
Good judgment and ability to assess and respond appropriately to situations, including de-escalating residents.
Ability to remain calm and focused in emergency situations.
Ability to work effectively with others and demonstrate conflict resolution skills.

Nice To Haves

A college degree or two years of college in a mental health field.

Responsibilities

Maintain the facility’s safety and security by monitoring video surveillance cameras, conducting hourly building walk-throughs, and checking on residents’ well-being.
Document significant building activities and events in the Communication Logbook.
Perform light maintenance and housekeeping, such as removing garbage, mopping spills, and shoveling snow.
Verify that resident visitors provide identification and sign the Visitor Log.
Conduct monthly fire drills.
Assess and respond to resident situations, including using de-escalation techniques.
Immediately report crises, untoward incidents, and emergencies to the clinical staff on call, and document them promptly in program logs, incident reports, and other required forms.
Order, supervise, and count medication in accordance with Licensed Housing Medication Policy and Procedures, where applicable.
Maintain accurate client case records, including progress notes and service plans when needed, in accordance with PCMH policies and procedures.
Conduct apartment inspections and support clients with daily living skills.
Escort clients in the community to medical, benefits, or other pertinent appointments.
Participate in residential staff meetings.
Remain onsite until relief staff arrive.
Follow the PCMH Personnel Policies and Procedures Manual and the Residential Policies and Procedures Manual.
Perform other duties consistent with program goals and objectives as assigned by the Program Director or Regional Director for Residential Services.