Front Desk Counselor

POSTGRADUATE CENTER FOR MENTAL HEAL•New York, NY

1d•$20 - $20•Onsite

About The Position

The Front Desk Counselor provides supportive counseling and crisis intervention as needed by individual residents. The role focuses on monitoring facility safety and security, providing good customer service, and using sound judgment when managing crises. The counselor supports residents with daily living skills, maintains client records, and escorts clients to pertinent appointments in the community.

Requirements

High school diploma or equivalent.
At least one year of experience working as a counselor in a residential, mental health, or related setting.
Knowledge of Microsoft Office, Foothold AWARDS, and CPR/First Aid.
Strong customer service skills.
Excellent interpersonal skills and the ability to relate to residents.
Strong oral and written communication skills.
Ability to manage time effectively.
Good judgment and the ability to assess and respond appropriately to situations, including de-escalating residents.
Ability to remain calm and focused in emergency situations.
Ability to work effectively with others and demonstrate conflict resolution skills.

Nice To Haves

A college degree or two years of college in a mental health field.

Responsibilities

Maintain a safe and secure facility, including monitoring video surveillance cameras and conducting hourly building walk-throughs to assess the physical environment and residents’ well-being.
Document significant building activities and events in the Communication Logbook.
Perform light maintenance and housekeeping, such as picking up or emptying garbage, mopping spills, and shoveling snow.
Ensure resident visitors provide identification and sign in to the Visitor Log.
Conduct monthly fire drills.
Assess and respond to resident situations, using de-escalation techniques as appropriate.
Immediately report crises, untoward incidents, and emergencies to the clinical staff on call, and document them promptly in the program log, incident reports, and applicable forms.
Order, supervise, and count medication in accordance with Licensed Housing Medication Policy and Procedures, where applicable.
Maintain accurate client case records, including progress notes and service plans when needed, in accordance with PCMH policies and procedures.
Conduct apartment inspections and support clients with daily living skills.
Escort clients in the community to medical, benefit, or other pertinent appointments.
Participate in residential staff meetings.
Remain on site until relief staff arrive.
Follow personnel and residential policies and procedures in the PCMH Personnel Policies and Procedures Manual and the Residential Policies and Procedures Manual.
Perform other duties consistent with program goals and objectives as assigned by the Program Director or Regional Director for Residential Services.