Front Desk Coordinator (Full Time-Hampton Bays)

US Physical Therapy•Hampton Bays, NY

9d•$17 - $20

About The Position

Metro Physical & Aquatic Therapy is hiring a Clinic Support Associate for immediate, long-term employment. This hands-on role supports clinic operations through front desk responsibilities and assistance with patient care. The coordinator helps create a smooth, welcoming patient experience while supporting clinicians and the clinic team. The position is based in Hampton Bays and is scheduled Monday through Thursday from 11:30 AM to 8:00 PM and Friday from 8:00 AM to 4:00 PM. The anticipated hourly pay range is $17–$20, depending on relevant experience, knowledge, skills, other job-related qualifications, and geography. The role combines reception and administrative tasks with direct assistance during therapy. Responsibilities include welcoming and checking in patients, handling calls and scheduling, maintaining accurate patient records, coordinating treatment documentation, managing payments and supplies, and assisting patients with prescribed therapy activities. The employee also helps keep treatment areas clean, safe, and prepared, while maintaining patient confidentiality and providing professional, empathetic service.

Requirements

High school diploma or GED.
Proficiency in Google Suite.
Strong communication skills and the ability to interact professionally with customers, coworkers, and management while resolving client concerns calmly and effectively.
Ability to work effectively within a team environment.
Excellent interpersonal skills and ability to adapt quickly to new programs.
Ability to successfully complete in-service training.
Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
Ability to maintain a professional attitude and conduct in the welfare of patients.
Strong record-keeping and report-writing skills.
Ability to use logic and problem-solving skills to resolve issues.
Ability to work independently under tight deadlines in a rapidly changing environment.
Excellent time management and organizational skills.
Ability to meet the stated physical demands, including regularly lifting and/or moving up to 40 pounds.

Nice To Haves

One year of medical office experience is preferred.
Familiarity with EMR systems is a plus.
One year of experience in a customer service-oriented role is strongly preferred.
Interest in long-term career opportunities rather than seasonal or temporary work.

Responsibilities

Greet and welcome patients and visitors in person and by phone, answer or direct inquiries, and efficiently check in patients.
Provide customer service that supports patient satisfaction, provider time, and treatment room utilization.
Schedule appointments accurately and manage provider availability and treatment room usage.
Maintain patient flow by notifying clinicians of arrivals, monitoring the schedule, and alerting providers to delays.
Receive and process incoming faxes and ensure timely communication and documentation.
Enter patient information, treatment plans, and updates accurately in the Electronic Medical Record system.
Generate reports, logs, and lists, including financial reconciliations and patient retention tracking.
Tally and reconcile co-pays and manage credit extended to patients.
Set up new and returning patient cases in Theraoffice and obtain and verify demographic and insurance information.
Contact treating physicians to obtain updated prescriptions and Plans of Care for Occupational and Physical Therapy, and update the system.
Assist patients during therapy by applying heat packs, providing paraffin dips, helping patients into pools and onto equipment, monitoring exercises, and guiding patients through prescribed routines.
Educate patients on equipment use and exercise techniques to support safety and effectiveness.
Prepare patients for therapy by providing comfort, assistance, and reassurance.
Answer patient questions, address concerns, and alleviate fears with empathy and professionalism.
Maintain patient confidentiality and protect sensitive information in accordance with HIPAA guidelines and clinic policies.
Maintain a safe, clean, and organized environment and comply with procedures, rules, and regulations.
Perform light cleaning, including laundry, cleaning and sanitizing treatment tables, and disposing of garbage.
Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment, assisting patients onto equipment, and following protocols before patient arrival.
Answer calls from physicians, hospitals, and patients with exemplary customer service.
Monitor physical therapy supply levels, anticipate needs, place and expedite orders, and verify receipt of supplies.
Perform other duties and assignments as required to support clinic operations and patient care.
Work effectively in a fast-paced environment, prioritize multiple tasks and demands, and seek supervisory assistance as appropriate.
Assist or find appropriate assistance to accommodate disabled individuals seeking access to the company's services.