Front Desk Coordinator

C3.ai•Redwood City, CA

1d•Onsite

About The Position

C3 AI is seeking a Front Desk Coordinator to serve as the face of its headquarters and help ensure employees, visitors, and vendors experience a professional, smoothly run workplace. This role is onsite five days a week at the Redwood City office, from 8:30 AM to 5:30 PM. The coordinator supports day-to-day office and facilities operations, visitor and customer experience, employee onboarding, events, and shipping and receiving.

Requirements

Bachelor’s degree.
1–3 years of related experience.
Strong written and verbal communication skills, professional phone etiquette, and a client-focused approach.
Excellent organizational skills and attention to detail.
Proficiency with Microsoft Office, including Word, Excel, Outlook, and Teams.
Ability to work collaboratively with cross-functional teams.
Ability to prioritize, solve problems, and manage time effectively with minimal supervision.
Positive and enthusiastic attitude, with the ability to adapt to changing priorities.
Mature, polished, and professional presence; punctual, dependable, and reliable.
Ability to maintain confidentiality and interface with all levels of personnel.
Must be authorized to work in the United States without the need for current or future company sponsorship.

Responsibilities

Welcome visitors and ensure guests are signed in, comfortable, and connected with their host.
Provide professional, timely, courteous, and accurate service to employees and customers.
Work with the Facilities team to support a clean, safe, and productive office, including supplies, conference room reservations, service calls, shipping and receiving, onsite events, and ad hoc needs at satellite offices.
Submit and monitor facilities-related tickets with day porter staff and building engineers.
Serve as the point of contact for onsite vendors and technicians, coordinating with the onsite building engineering team.
Respond to employee facilities questions and feedback through the Jira ticketing system.
Oversee the Customer Experience Center, keeping it clean and welcoming and supporting visitors and events in the space.
Support new-hire onboarding, including day-one laptop and badge distribution, office navigation, and general questions.
Answer incoming phone calls promptly and professionally and route them to the appropriate parties at C3 AI.
Coordinate domestic and international shipping and receiving.