Front Desk Coordinator

Dental Express • Boardman, OH

4d

About The Position

The Front Desk Coordinator supports a dental practice focused on patient-first care and a positive patient experience. The role combines reception and clerical work with appointment coordination, communication about dental services, and handling patient financial and insurance information. The position’s stated schedule is Monday through Thursday, 8 a.m.–5 p.m., and Friday, 8 a.m.–12 p.m.

Requirements

• High school diploma or equivalent.
• Dependability and skill in quality control when handling financial information.
• Knowledge of dental software and Microsoft Office programs, with the ability to learn new programs as needed.

Nice To Haves

• Associate’s degree preferred.
• 1–5 years of customer service, insurance, or dental experience preferred.

Responsibilities

• Handle financial information carefully, perform insurance verification, and prepare end-of-day reports.
• Sort, open, and distribute mail; scan and photocopy documents; answer phone calls and provide information to callers.
• Greet visitors and patients, and schedule, verify, and confirm patient appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies and arrangements to patients, collect co-payments, and verify insurance coverage as appropriate.
• Track appointments affected by no-shows, cancellations, and late arrivals.

Benefits

• Competitive paid time off for full-time and part-time team members, increasing with career growth.
• Comprehensive benefits package, including 401(k).
• Opportunities for career growth and continuing education.
• An atmosphere that allows for freedom and individuality.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED