Front Desk Coordinator - Smyrna, TN
About The Position
The Front Desk Coordinator provides customer service to members and patients at a The Joint Chiropractic clinic. The role focuses on building memberships and meeting sales goals, greeting and checking in patients, answering phones, maintaining accurate patient accounts, and educating patients about wellness services, membership options, packages, and promotions. The coordinator also helps attract new patients, re-engages inactive members, supports team goals, and maintains an organized, clean clinic environment. The position requires effective communication, a customer-service orientation, and the ability to handle multiple tasks in a fast-paced setting.
Requirements
- High school diploma or equivalent (GED).
- At least one year of previous sales experience.
- Strong phone and computer skills.
- Ability to prioritize and perform multiple tasks.
- Ability to communicate effectively with members and patients.
- Strong customer-service orientation.
- Ability to work cohesively with others in a fun, fast-paced environment.
- Confidence presenting and selling memberships and visit packages.
- Ability to stand and/or sit for long periods of time.
- Ability to lift up to 50 pounds.
- Willingness to learn and grow, and to accept constructive criticism positively.
Nice To Haves
- Office management or marketing experience.
Responsibilities
- Provide excellent service to members and patients.
- Gain memberships and meet sales goals.
- Greet members and patients and check them in for chiropractic visits.
- Answer phone calls.
- Complete transactions using point-of-sale software and keep patient accounts current and accurate.
- Participate in marketing and sales opportunities to attract new patients.
- Educate patients about wellness offerings and services.
- Share personal chiropractic experiences and stories.
- Re-engage inactive members.
- Stay updated on membership options, packages, and promotions.
- Manage patient flow through the clinic in an organized manner.
- Recognize and support team goals and maintain positive relationships with team members.
- Maintain clinic cleanliness and an organized workspace.
- Keep management informed about member concerns and follow management policies, procedures, and direction.
- Uphold the company's core values of trust, integrity, excellence, respect, and accountability.
Benefits
- Starting pay of $17 per hour.
- Bonus incentive potential.
- Potential for multi-clinic work.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
