Front Desk Coordinator

Fresenius Medical Care•Flushing, NY

1d•$20 - $30•Onsite

About The Position

As the Patient Services Coordinator, this position coordinates scheduling, pre-procedure communication, medical record documents, EMR demographic data entry, requirements for payers and Revenue Cycle, greets patients, and answers a multi-line telephone and fax. The role is a full-time position in a surgery center, requiring flexibility to work some Saturdays (half days), with the option for overtime or time off during the week. Responsibilities include greeting patients, checking them in and out, scheduling procedures, arranging transportation, managing referrals, and handling insurance authorization and verification.

Requirements

1 – 2 years’ related experience preferably in a medical setting with insurance billing.
Proficient in the use of computers and related software such as Microsoft Office is necessary.
Excellent communication skills – verbal and written.
Ability to handle several tasks simultaneously.
Ability to adapt to supporting software applications.

Nice To Haves

Associate Degree or higher preferred

Responsibilities

Greeting patient, checking in and out patients, schedule procedures, arranging patient transportation, managing referrals, insurance authorization and verification.
Schedule and input all appointments scheduling module in a timely and efficient manner.
Assure all pre-procedure/preoperative activities are scheduled or completed.
Manages patient cancellations, center cancellations (e.g. equipment issues) and additions to schedule in accordance to center scheduling parameters.
Print patient schedule and pull patient charts daily.
Facilitates the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process.
Assemble file and maintain patient medical records and financial records in a confidential and secure manner
Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor.
Assist with patient transportation if the patient qualifies per the Company Transportation Policy.
Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
Ensure accuracy when scanning and filing documents and completes within 24 hours of completed visit including physician reports to referral sources.
Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
Perform daily encounter checks to assure reporting accuracy.
Coordinates collection, processing, maintenance, storage, retrieval, documentation and distribution of medical records per policy and procedure.
Assures documentation of logs of medical record release.
Provides information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
Oversees the materials going in and out of the office including inventory, shipments and deliveries.
Other duties as assigned.