Front Desk Coordinator

Second Harvest Food Bank of Middle Tennessee•Nashville, TN

4d•Onsite

About The Position

We are hiring a full-time Front Desk Coordinator to join the Human Resources Department at Second Harvest Food Bank of Middle Tennessee. For nearly 50 years, Second Harvest Food Bank of Middle Tennessee has dedicated itself to nourishing and empowering their neighbors so they can thrive. As a 501(c)(3) nonprofit, Second Harvest implements sustainable solutions to food insecurity through a strategically selected network of more than 600 partners across 46 counties in Middle and West Tennessee. Our partners include food pantries, congregate meal sites, shelters, childcare facilities, senior centers, group homes, and youth enrichment programs. Front Desk Coordinator serves as the main point of contact for the organization’s customer service – internally and externally. Front Desk Coordinator connects with guests, visitors and staff in a variety of ways – including but not limited to: operation of the multi-line telephone system, email and physical visits. The primary tasks of this role are front desk operations, general office management and administrative support for the organization. Front Desk Coordinator must provide exemplary customer service, while keeping the organization’s mission and goals as the main priorities. This position supports and fosters our deep commitment to diversity and inclusion, which is the foundation for creating a culture of belonging for all personnel. This role requires bilingual communication skills in English and Spanish to effectively support our diverse community.

Requirements

High School Diploma or equivalent required.
1+ years of related experience and/or training.
Customer service skills, including friendliness, helpfulness, collaboration and patience.
Handle multiple tasks needing to occur simultaneously.
Organize, coordinate and direct projects for groups, departments and individuals.
Strong oral and written communication abilities.
Relate to a diverse group of individuals.
Proficient in Microsoft Office programs (Word, Excel, Publisher, PowerPoint, Visio).
Combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of education/experience at the organization’s discretion.
Attention to detail, Result orientation and execution, Quality improvement, Customer service
Acceptable results from professional reference feedback, criminal background, Motor Vehicle Record.
Current Driver’s License and automobile insurance are also required.
Bilingual communication skills in English and Spanish

Responsibilities

Operates telephone console by receiving incoming phone calls for main phone line and directs callers to appropriate staff member and/or department to adequately address their needs.
Greets staff, visitors, volunteers and guests upon arrival at Second Harvest and notifies appropriate staff contact of guest arrival; or provides directions to a particular area of the food bank. Also ensure that visitors are appropriately recorded and identified - as required by AIB Food Safety Standards and Protocols.
Provides customer service and assistance in both English and Spanish, as needed, to ensure inclusivity and accessibility.
Provides Emergency Food Box location information to callers and visitors seeking food assistance.
Maintains changes and updates needed for food assistance sites as received from the Agency Relations Department – day/time of operation details, contact information, etc.
Receives food and monetary donations from donors who visit Second Harvest in person and inputs donor information working alongside the External Affairs department.
Receives, signs for and accepts packages at Front Desk, on behalf of the organization.
Trains and oversees volunteers, front desk relief staff, and temporary employees on necessary Front Desk duties.
Accurately maintains Front Desk Manual and operating guides, as changes and updates are needed.
Communicates updates and changes to the Front Desk Coverage team through Workvivo group.
Operates and oversees front door and parking lot security cameras.
Orders office supplies as requested for the organization.
Maintains mailroom organization and distributes mail to employee mailboxes daily.
Send communication and documents to all staff, as requested by supervisor or Leadership Team.
Distribute faxes and other information as needed to appropriate staff members.
Serves as contact for notifying vendor of printer issues, service calls needed and printer supply orders.
Communicates First Aid Kit inventory needs to update with Cintas.
Maintains breakrooms and closet of branded items.
General administrative support for the organization.
Assembles New Hire Orientation informational packets.
Communicates workplace events, activities, notices, etc. on Workvivo.
Manages employee greeting cards (for events, birthdays, get well, sympathy, etc.) for the organization.
Other duties as assigned.