Front Desk Coordinator

Express Pain And Urgent Care • New Braunfels, TX

10d • Onsite

About The Position

Front Desk Coordinator Location: New Braunfels, TX Position Type: Full-Time, Monday - Friday, 8-5PM About Epic Pain Management & Urgent Care Epic Pain Management & Urgent Care is seeking a friendly, organized, and detail-oriented Front Desk Coordinator to join our growing team. This position plays a vital role in creating a welcoming patient experience while supporting the efficient day-to-day operations of our clinic. The ideal candidate thrives in a fast-paced healthcare environment, possesses excellent communication and customer service skills, and can effectively manage multiple priorities while maintaining accuracy, professionalism, and attention to detail. Why Join Epic Pain Management? At Epic, every patient interaction matters. You’ll be part of a supportive, growth-driven team where your work directly impacts both patient care and the overall patient experience.

Requirements

• Fluent in both English and Spanish.
• Experience verifying insurance eligibility and processing referrals.
• Knowledge of copays, coinsurance, deductibles, and patient financial responsibility.
• Proficiency with computers, electronic medical records (EMR), and insurance portals.
• Strong customer service, communication, and organizational skills.
• Ability to multitask and prioritize effectively in a fast-paced medical office environment.

Nice To Haves

• Previous medical front office or healthcare administrative experience.
• Experience working in pain management, urgent care, or specialty medical practices.

Responsibilities

• Confirm patient appointments daily.
• Schedule, reschedule, and coordinate follow-up appointments.
• Monitor same-day add-on appointments and transportation needs when applicable.
• Accurately document appointment confirmations and patient communications.
• Verify patient demographics, insurance coverage, and identification.
• Review and communicate copays, deductibles, coinsurance amounts, and outstanding balances.
• Verify insurance eligibility and referral requirements.
• Scan and upload required documentation into electronic medical records (EMR).
• Welcome patients and provide exceptional customer service.
• Collect copays, deductibles, and outstanding patient balances.
• Ensure all patient information is accurate and up to date.
• Maintain confidentiality and compliance with HIPAA regulations.
• Answer incoming phone calls and respond to patient inquiries professionally.
• Coordinate communication between patients, providers, and clinic staff.
• Assist with general front office operations and administrative tasks as needed.
• Maintain a clean, organized, and professional reception area.

Benefits

• Paid time off
• paid holidays
• 401(k) with a 4% employer match
• 80% employer-paid medical insurance for employees, with optional dental, vision, and family plans
• Pet insurance
• legal insurance
• identity theft protection
• travel insurance
• employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed