Front Desk Coordinator

Refresh Dental • Pittsburgh, PA

6d

About The Position

The Front Desk Coordinator supports a dental practice’s patient-focused operations by welcoming and assisting patients, managing appointments and communications, explaining dental procedures or services, and handling financial and insurance-related tasks. The role also performs clerical duties and helps ensure patients have a positive experience throughout their visit.

The stated schedule is Monday through Thursday, 7:45 AM to 5:00 PM, with a one-hour lunch, and two Fridays per month from 7:45 AM to 1:00 PM.

Requirements

• High school diploma or equivalent.
• Knowledge of dental software and Microsoft Office programs, with the ability to learn new programs as needed.
• Dependability and skill in quality control when handling financial information.

Nice To Haves

• Associate’s degree preferred.
• 1–5 years of customer service, insurance, or dental experience preferred.

Responsibilities

• Handle financial information carefully, perform insurance verification, and prepare end-of-day reports.
• Sort, open, and distribute mail; scan and photocopy documents.
• Answer phone calls and provide information to callers.
• Greet visitors and patients.
• Schedule, verify, and confirm patient appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies and arrangements to patients and collect co-payments as appropriate.
• Track appointments affected by no-shows, cancellations, and late arrivals.

Benefits

• Health insurance for full-time employees
• Dental insurance for full-time employees
• Vision insurance for full-time employees
• Healthcare Spending Account
• Paid Time Off
• 401k
• Voluntary Life & Disability Insurance
• Employee Assistance Program
• Referral Program
• Employee Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED