Part Time Front Desk Coordinator

Health Plus Management•Cedarhurst, NY

About The Position

Health Plus Management (HPM), a physician support organization and clinical practice management company in physical medicine and rehabilitation, is seeking a patient-centric, detail-oriented Front Desk Coordinator. The role welcomes patients, supports appointment scheduling and communications, maintains administrative records, and helps ensure the office is organized and runs smoothly. The coordinator builds professional relationships with patients, office staff, and the clinical team while supporting patient care and office operations.

Requirements

Strong computer skills, including familiarity with Windows programs and Microsoft Word and Excel.
Excellent verbal and written communication skills.
Outstanding customer service skills and a focus on patient experience.
Exceptional organizational and time-management skills, with the ability to multitask.
Adaptability and flexibility in a fast-paced environment.
Problem-solving ability and aptitude.
Ability to work under pressure and remain outcome-focused.
Solution-oriented mindset.
Strong sense of urgency and focus in accomplishing tasks.
Able to sit for prolonged periods while working at a desk and computer.
Able to lift up to 25 pounds at times.

Nice To Haves

At least 1 year of relevant medical administrative experience.
Experience with medical insurance and verification.
Knowledge of medical terminology and procedures, and ability to discuss treatment with patients and referring doctors.
Experience with electronic medical records (EMR).
Bilingual English/Spanish speaking.

Responsibilities

Welcome patients and deliver quality, compassionate care.
Answer incoming calls, take messages, and contact patients courteously and professionally.
Obtain and file patient charts and assist patients as needed.
Maintain daily office operations by following standard operating procedures and guidelines.
Support the team by transitioning smoothly into daily roles as needed.
Protect patient privacy and maintain confidentiality in compliance with HIPAA.
Use NextGen to access and provide patient information.
Contact patients to confirm appointments.
Respond to inquiries, resolve issues, collect copayments, and schedule appointments.
Perform office opening and closing procedures as needed.
Comfort patients and maintain the reception area.
Complete other administrative tasks as needed.