Walser Auto Campus: Mercedes Benz of Wichita Front Desk Coordinator

Walser Automotive Group•Wichita, KS

About The Position

The Front Desk Coordinator supports dealership operations by welcoming and directing customers, handling phone calls and customer information, and completing administrative tasks. The role also supports sales-floor readiness, appointment management, plate distribution and tracking, and the Funding & Titling team. The coordinator follows Walser’s core values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded.

Requirements

Present a professional, polished image and establish positive relationships with staff and guests.
Strong phone etiquette.
Strong attention to detail.
Excellent written and verbal skills.
Intermediate proficiency with Microsoft Word, Excel, Outlook, and MS Office.
Good time management and attention to detail.
Ability to multitask in a fast-paced environment.

Responsibilities

Greet and direct customers arriving at the dealership.
Answer incoming calls.
Scan customer information into the system.
Perform filing and data entry.
Receive money.
Page available sales representatives.
Ensure a constant supply of deal jackets for the sales floor.
Manage the Plate Log, including contacting customers when plates arrive, distributing plates, and conducting a weekly audit.
Process the system’s print and email queue daily.
Manage incoming appointments by preparing folders and ensuring appointments are marked Show or No Show.
Support the Funding & Titling team.
Follow up with customers as needed or requested by teams.
Complete other duties, tasks, and projects as assigned.
Uphold Walser’s core values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded.

Benefits

Paid time off (PTO).
Career growth and advancement opportunities, including mentorship and career development.
Up to $10,000 in financial assistance for fertility treatments and adoption expenses.
Medical, dental, and vision coverage, plus access to HSA and FSA plans.
Access to Blue Cross Blue Shield medical coverage and additional wellness benefits.
Company-paid life insurance.
401(k) with employer match.
Paid branded apparel program, offered twice a year.
Employee discounts across products and services.
Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
Volunteer opportunities through the Walser Foundation.
Employee Assistance Program (EAP).
Referral program with referral bonuses.