Walser Auto Campus: BMW Of Wichita Service Coordinator

Walser Automotive Group•Wichita, KS

12d•$16 - $18

About The Position

Walser Automotive Group is hiring a Service Coordinator for BMW of Wichita at Walser Auto Campus. The role is the first point of contact for service customers and supports the dealership’s service department by coordinating customer communication, appointments, vehicle movement, and service-drive operations. The coordinator communicates between customers and technicians, explains expectations for service visits, and helps ensure vehicles and the service drive are handled efficiently. The position also supports Walser’s stated core values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded.

Requirements

High school diploma, GED, or equivalent work experience.
0–9 months of experience in the automotive industry.
Past experience working with a high level of urgency.
Strong verbal and written communication skills.
Experience interacting with customers and providing a positive experience.
Strong attention to detail and accuracy.
Beginner-to-intermediate technical proficiency and experience using Microsoft Office, including Outlook, Excel, and Word; preference may be given to intermediate-level skills.
Proven experience working in a team environment.
Valid driver’s license and acceptable driving record.

Nice To Haves

Intermediate-level proficiency with Microsoft Office, including Outlook, Excel, and Word.

Responsibilities

Greet customers as they enter the service drive and represent Walser’s service department.
Answer phones and schedule appointments.
Call recall customers to encourage them to schedule appointments.
Perform vehicle walk-arounds, record mileage and VIN numbers, transport vehicles to technician bays, and write up repair orders.
Understand basic automotive repairs, expected service duration, and repair costs.
Act as a liaison between technicians and customers, relaying information and setting clear expectations for service visits.
Stage vehicles and shuttle customers as needed.
Move vehicles out of the service drive aisle and assist technicians by bringing vehicles to bays and parking them after service.
Help keep the service drive aisle clean and clear.
Run vehicles through the automatic wash.
Uphold Walser’s Core Values: Do The Right Thing, Lead By Example, Display Positive Energy, and Be Open Minded.

Benefits

Paid time off (PTO).
Career growth and advancement opportunities, including career paths, mentorship, and development opportunities.
Up to $10,000 in fertility treatment and adoption assistance.
Medical, dental, and vision coverage, plus access to HSA and FSA plans and additional wellness benefits.
Company-paid life insurance.
401(k) with employer match.
Paid clothing program with branded Walser apparel offered twice a year.
Employee discounts on products and services.
Employee Resource Groups, including Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
Volunteer opportunities with the Walser Foundation.
Employee Assistance Program (EAP).
Referral program with bonuses for referring candidates.