Front Desk Coordinator - Hendersonville, TN
About The Position
The Front Desk Coordinator at a franchisee of The Joint Chiropractic provides customer service and administrative support in a chiropractic clinic. The role focuses on welcoming and checking in patients, managing patient flow, answering calls, maintaining accurate accounts, and explaining wellness services and membership options. The primary sales responsibility is gaining memberships and meeting sales goals, with bonus incentive potential. The position may involve working across multiple clinics. The coordinator contributes to clinic marketing and patient re-engagement, supports team goals, maintains an organized and clean workspace, and keeps management informed of member concerns. The role requires a positive, customer-focused approach and a willingness to learn and respond constructively to feedback.
Requirements
- High school diploma or equivalent (GED).
- At least one year of previous sales experience.
- Strong phone and computer skills.
- Ability to prioritize and perform multiple tasks.
- Strong customer service orientation and effective communication with members and patients.
- Ability to work cohesively with others in a fun, fast-paced environment.
- Willingness to learn and grow, and to accept constructive criticism positively.
- Ability to stand and/or sit for long periods of time.
- Ability to lift up to 50 pounds.
Nice To Haves
- Office management or marketing experience.
Responsibilities
- Provide excellent service to members and patients.
- Gain memberships to meet sales goals.
- Greet members and patients upon arrival and check them in to see the Chiropractor.
- Answer phone calls.
- Complete transactions using point-of-sale software and ensure patient accounts are current and accurate.
- Participate in marketing and sales opportunities to attract new patients.
- Educate patients on wellness offerings and services, and share personal chiropractic experiences and stories.
- Re-engage inactive members.
- Stay updated on membership options, packages, and promotions.
- Present and sell memberships and visit packages.
- Manage patient flow through the clinic in an organized manner.
- Support team goals and maintain positive relationships with team members.
- Maintain clinic cleanliness and an organized workspace.
- Keep management apprised of member concerns and follow management policies, procedures, and direction.
- Uphold The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT, and ACCOUNTABILITY.
Benefits
- Bonus incentive potential.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
