Front Desk Coordinator (Oyster Bay-Full Time)

US Physical Therapy•Village of Upper Brookville, NY

21d•$17 - $20

About The Position

Metro Physical & Aquatic Therapy is hiring a Clinic Support Associate for immediate, long-term employment. This hands-on clinic role combines front desk operations with assisting clinicians in patient care, helping create a smooth and welcoming experience for patients. The position supports clinic operations through patient reception, scheduling, records and payment processing, communication with providers, and assistance during therapy. The role is suited to career-minded individuals interested in long-term opportunities rather than seasonal or temporary work.

Requirements

High school diploma or GED.
Proficiency in Google Suite.
Strong communication skills and the ability to interact professionally with customers, coworkers, and management while resolving client concerns calmly and effectively.
Ability to work effectively within a team environment.
Excellent interpersonal skills and ability to adapt quickly to new programs.
Ability to successfully complete in-service training.
Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
Ability to maintain a professional attitude and conduct in the welfare of patients.
Strong record-keeping and report-writing skills.
Ability to use logic and problem-solving skills to resolve issues.
Ability to work independently under tight deadlines in a rapidly changing environment.
Excellent time management and organizational skills.
Ability to meet the physical demands of frequently walking, standing, sitting, handling objects or controls, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, and talking or hearing.
Ability to regularly lift and/or move up to 40 pounds.
Close vision, distance vision, and depth perception.

Nice To Haves

One year of medical office experience is preferred; familiarity with EMR systems is a plus.
One year of experience in a customer service-oriented role is strongly preferred.

Responsibilities

Greet and welcome patients and visitors in person and by phone, answer or direct inquiries, and efficiently check in patients.
Provide customer service while scheduling appointments accurately and helping optimize provider availability and treatment room use.
Monitor patient flow, notify clinicians when patients arrive, track service delivery against the schedule, and alert providers to delays.
Receive and process incoming faxes and maintain timely communication and documentation.
Enter patient information, treatment plans, and updates accurately into the Electronic Medical Record (EMR) system.
Generate reports, logs, and lists, including financial reconciliations and patient retention tracking.
Tally and reconcile co-pays and manage credit extended to patients.
Set up new and returning patient cases in Theraoffice and obtain and verify demographic and insurance information.
Contact treating physicians for updated Occupational and Physical Therapy prescriptions and Plans of Care, and update the system accordingly.
Assist patients during therapy, including applying heat packs, preparing paraffin dips, helping patients into pools and onto equipment, monitoring exercises, and guiding prescribed routines.
Educate patients on equipment use and exercise techniques and prepare them for treatments with comfort, assistance, and reassurance.
Answer patient questions, address concerns, and alleviate fears with empathy and professionalism.
Maintain patient confidentiality in accordance with HIPAA guidelines and clinic policies.
Maintain a safe, clean, and organized environment and perform light cleaning, laundry, treatment table sanitizing, and garbage disposal.
Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment, and following protocols before patient arrival.
Answer calls from physicians, hospitals, and patients with exemplary customer service.
Monitor physical therapy supplies, anticipate needs, place and expedite orders, and verify receipt.
Perform other duties and assignments as required to support clinic operations and patient care.
Prioritize multiple tasks and demands in a fast-paced environment and seek supervisory assistance as appropriate.
Assist or find appropriate assistance to accommodate disabled individuals and ensure access to company services.