Front Desk Coordinator - Spring Hill, TN

The Joint Chiropractic•Spring Hill, TN

30d•Onsite

About The Position

The Front Desk Coordinator provides customer service and sales support at a The Joint Chiropractic clinic. The role focuses on welcoming and checking in patients and members, managing patient flow, handling transactions and phone calls, and educating patients about wellness services and membership options. A primary responsibility is gaining memberships to meet sales goals, with bonus incentive potential. The coordinator also helps attract new patients through marketing and sales opportunities, re-engages inactive members, maintains an organized and clean clinic, and supports positive teamwork in a fast-paced environment. The position is with a franchisee of The Joint Corp. If hired, the franchisee will be the employee’s only employer. Franchisees are independent business owners and set their own employment terms, including wages and benefits, which may vary.

Requirements

High school diploma or equivalent (GED).
At least one year of previous sales experience.
Strong phone and computer skills.
Ability to prioritize and perform multiple tasks.
Strong customer service orientation and effective communication with members and patients.
Ability to work cohesively with others in a fun, fast-paced environment.
Ability to stand and/or sit for long periods of time.
Ability to lift up to 50 pounds.
Willingness to learn and grow.

Nice To Haves

Office management experience.
Marketing experience.

Responsibilities

Provide excellent service to members and patients.
Gain memberships to meet sales goals and present and sell memberships and visit packages.
Greet members and patients and check them in for chiropractic visits.
Answer phone calls and complete transactions using point-of-sale software.
Ensure patient accounts are current and accurate.
Participate in marketing and sales opportunities to attract new patients.
Re-engage inactive members.
Stay updated on membership options, packages, and promotions.
Educate patients about wellness offerings and services, and share personal chiropractic experiences and stories.
Manage patient flow through the clinic in an organized manner.
Recognize and support team goals and maintain positive relationships with team members.
Maintain clinic cleanliness and an organized workspace.
Keep management informed of member concerns and follow managers’ policies, procedures, and direction.
Accept constructive criticism positively and use it as a learning tool.
Uphold The Joint Chiropractic’s core values of trust, integrity, excellence, respect, and accountability.