Front Desk Coordinator

Vitana Pediatric & Orthodontic Partners•New York, NY

4d•$22 - $30

About The Position

The Pediatric Front Desk Coordinator is the first point of contact for patients and families at a growing pediatric dental office. The role manages the front office and supports scheduling and administrative functions to help deliver an exceptional patient experience and ensure a smooth daily flow. The office aims to provide high-quality, compassionate care in a welcoming, positive, and fun environment.

Requirements

Strong customer service and communication skills.
Ability to multitask in a fast-paced environment.
High attention to detail and organization.
Friendly, outgoing, and patient-focused personality.
Strong interpersonal skills.
Team player with a positive attitude.
Ability to stay calm and professional in a busy environment.

Nice To Haves

Prior dental or medical front office experience; pediatric experience is a plus.
Experience with dental software such as Dentrix, Eaglesoft, or Open Dental.
Basic understanding of insurance verification and scheduling.

Responsibilities

Greet patients and families with a warm, friendly, and professional demeanor.
Check patients in and out efficiently while maintaining accuracy.
Schedule appointments and manage the daily schedule to optimize patient flow.
Answer phones, respond to inquiries, and assist with patient needs.
Verify insurance eligibility and update patient information.
Collect payments, co-pays, and balances.
Maintain accurate patient records and documentation.
Coordinate with the clinical team to ensure smooth transitions between the front and back office.
Manage appointment confirmations and follow-ups.
Support overall office organization and cleanliness of the front area.