Front Desk Coordinator / Treatment Plan Coordinator

North American Dental Group • Pickerington, OH

4d

About The Position

The Front Desk Coordinator / Treatment Plan Coordinator helps deliver patient-first dental care and supports the practice’s goal of improving the dental experience. The role handles front-desk and clerical operations, communicates with patients and callers, manages appointment scheduling, and assists with financial arrangements and insurance matters. The position is scheduled Monday through Friday, 8 a.m. to 4 p.m.

Requirements

• High school diploma or equivalent.
• Knowledge of dental software and Microsoft Office programs, with the ability to learn new programs as needed.

Nice To Haves

• Associate’s degree.
• One to five years of customer service, insurance, or dental experience.

Responsibilities

• Handle financial information carefully, perform insurance verification, and prepare end-of-day reports.
• Sort, open, distribute, scan, and photocopy mail and documents.
• Answer phone calls and provide information to callers.
• Greet visitors and patients.
• Schedule, verify, and confirm patient appointments.
• Explain procedures and services to patients using dental knowledge.
• Present financial policies and arrangements to patients.
• Collect co-payments and verify insurance coverage as appropriate.
• Track appointments affected by no-shows, cancellations, and late arrivals.

Benefits

• Competitive paid time off for full-time and part-time team members, increasing with career growth.
• Comprehensive benefits package, including a 401(k).
• Opportunities for career growth and continuing education.
• An atmosphere that allows freedom and individuality.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED