Front Desk Clerk On Call

Hilton Grand Vacations • Naples, FL

1d

About The Position

At Hilton Grand Vacations, the Front Desk Clerk helps Owners and Guests enjoy their stay in a positive, guest-focused environment. The clerk handles check-ins and check-outs, responds to guest requests, assists with reservations and changes, prepares invoices, collects payments, and maintains safety deposit boxes. The role also receives housekeeping and maintenance requests or work orders and contacts the appropriate department. The clerk works with co-workers to complete checklists and daily duties, keeps the front desk stocked with supplies, and performs other duties as requested by their leader.

Requirements

• Prior customer service experience.
• Professional demeanor.
• Proficiency in spoken and written English.
• Ability to multitask and prioritize responsibilities.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Anticipate customer needs and consider how work impacts customers.
• Build confidence in self and others through honest and diligent interactions.

Nice To Haves

• Prior Front Desk Clerk experience (preferred, but not required).
• Cash-handling experience (preferred, but not required).

Responsibilities

• Check in and check out Owners and Guests.
• Respond to guests’ requests.
• Assist guests with reservations or changes.
• Generate invoices and collect payments.
• Maintain safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Work with co-workers to complete checklists and daily duties.
• Prepare and consistently restock the front desk with supplies.
• Perform other duties as requested by the leader.

Benefits

• Medical, dental, and vision options, with health benefits eligibility beginning on Day 1.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed