Front Desk - On Call

Salvation Army Careers•Beaverton, OR

1d•Onsite

About The Position

The Front Desk employee is the first point of contact for Salvation Army staff, guests, and clients. The role requires a positive, calm, welcoming demeanor, a cooperative attitude, strong people skills, and professional written and verbal communication. The employee greets and records guests entering or calling the facility and works in accordance with the policies and procedures of The Salvation Army, the Veterans Administration, and the Salvation Army Veterans and Family Center, while maintaining strict confidentiality in compliance with HIPAA requirements. Employees may not participate in substance abuse or show evidence of use while on Salvation Army property. The front desk serves as the facility hub. The employee must stay alert while handling concurrent tasks, interruptions, noise, deadlines, and competing priorities, and may regularly interact by phone and in person with people from diverse backgrounds who may be angry, hostile, confused, or frustrated. The position is temporary and on-call, pays $21.91 per hour, and is listed as non-exempt. The employee is expected to follow the Salvation Army Western Territory Handbook for Employees and the facility dress code, which is shared at employment. Duties and responsibilities may be revised as operational needs arise.

Requirements

High school diploma or equivalent.
Education and/or work experience commensurate with the duties and responsibilities of the position.
Experience with diverse populations, including Veterans, shelter clients, and people experiencing homelessness.
Working knowledge of office equipment, including telephone, fax, copier, and computer.
Effective written and verbal communication skills.
Ability to work cooperatively as a team member and encourage clients and guests to do the same.
Consistent attendance, accuracy, and timeliness in completing tasks.
Self-discipline to perform repetitive tasks without lowering work quality.
Ability to follow directions and complete daily tasks while maintaining a flexible, self-motivated schedule.
Ability to address multiple projects in a time-sensitive manner and communicate critical information accurately during stressful crisis moments.
Ability to remain alert and perform the essential duties, with or without reasonable accommodation.
Ability to pass a criminal history information check; conviction of a crime does not automatically preclude employment.
Must not participate in substance abuse or show evidence of use while on Salvation Army property.
Must be able to meet the position’s physical demands, including occasionally lifting and moving up to 50 pounds.

Nice To Haves

Crisis intervention skills.
Non-violent mediation skills.

Responsibilities

Monitor facility and client safety and security using cameras and locked entries.
Learn and follow client and house rules, Salvation Army policies, and front desk procedures.
Maintain files and information appropriately.
Maintain key security and distribute keys as necessary.
Receive and route inquiries, messages, and communication forms.
Refer clients to appropriate staff when they present a need.
Maintain front desk paperwork, including the Daily Register, Sign In/Out, and Curfew/AWOL records.
Remain awake and alert at all times for the safety and security of the facility and clients.
Assist with intake of new clients.
Keep the front desk neat, clean, orderly, and professional.
Assist with scheduling as needed.
Report concerns and incidents to a supervisor or appropriate staff.
Attend team meetings when scheduled.
Conduct and record breath-alcohol testing using a Breathalyzer.
Observe, record, and report urinalysis testing as assigned.
Perform other duties as assigned.