Front Desk - Wyndham

Expotel Hospitality•New Orleans, LA

9h•$0 - $16•Onsite

About The Position

The Front Desk Clerk at Wyndham Garden New Orleans Downtown is responsible for providing attentive, courteous, and efficient service to guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. The role includes welcoming guests, answering questions about hotel services and local options, handling reservations and guest communications, following cash-handling and credit policies, and completing front-desk and shift-closing tasks in accordance with hotel standards. The position requires maintaining a warm, friendly, service-oriented demeanor; professional appearance and grooming; regular attendance according to the hotel’s scheduling needs; and effective communication and teamwork with colleagues and other hotel departments. Flexible and long hours may sometimes be required, and the employee must be able to stand for the entire shift and move light loads.

Requirements

High school diploma or equivalent required.
Ability to stand during the entire shift.
Ability to exert up to 20 pounds of force occasionally and/or 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Flexible and long hours may sometimes be required.

Nice To Haves

College coursework in a related field is helpful.
Experience in a hotel or related field is preferred.
Computer experience is preferred.

Responsibilities

Provide attentive, courteous, and efficient service to guests during check-in, their stay, and checkout, while maximizing room revenue and occupancy.
Approach guests and employees in an attentive, friendly, helpful, courteous, and service-oriented manner.
Maintain professional appearance and grooming, including wearing the proper uniform and nametag.
Maintain regular attendance according to scheduling and hotel needs, and comply with hotel standards and regulations.
Communicate and work effectively with fellow employees and other hotel departments.
Greet and welcome guests approaching the Front Desk.
Maintain the PBX console when applicable and meet applicable hotel standards.
Answer guest questions about hotel services, facilities, hours of operation, restaurants, transportation, entertainment, and other local options in a timely manner.
Log and deliver packages, mail, and messages to guests and meeting rooms.
Review the Front Office log and Trace File daily.
Follow cash-handling and credit policies.
Stay informed about rates, packages, promotions, in-house groups, and closed-out or restricted dates.
Obtain required information for room reservations and follow the rate-quoting scenario.
Maintain familiarity with hospitality terminology and emergency procedures, and assist as needed during emergencies.
Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
Use proper two-way radio etiquette when communicating with employees.
Operate relevant aspects of the Front Desk computer system.
Complete all tasks and duties on the shift checklist in a timely and efficient manner.
Complete bucket checks, room-rate verification reports, and housekeeping reports.
Balance and prepare individual paperwork for shift closing according to hotel standards.
Maintain and market promotions and guest programs.