Front Desk Clerk PT/FT

Concord Hospitality Enterprises • Jacksonville, FL

11d

About The Position

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. This role is suited to someone who enjoys engaging with others, has a winning personality, and takes pride in delivering exceptional service.

The position involves assisting guests, addressing concerns, processing charges and payments, handling mail and messages, sharing information about the hotel and its offers, and communicating guest feedback to colleagues and management. Associates must also respond promptly to requests and know the hotel’s safety and emergency procedures.

Concord Hospitality says it invests in associates through training and development at all levels and supports growth, balance, and diversity through its “Associate First” culture. The company identifies Quality, Integrity, Community, Profitability, and FUN as its five cornerstones and states that it is an equal opportunity employer committed to diversity and inclusion.

Requirements

• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Benefits

• Competitive wages (full-time associates only).
• Medical, dental, and vision insurance (full-time associates only).
• Life insurance and short/long-term disability options (full-time associates only).
• 401(k) program with company match (full-time associates only).
• Tuition assistance (full-time associates only).
• Discounted room rates at Concord-managed hotels (full-time associates only).
• Training, development, and career advancement opportunities (full-time associates only).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED