Front Desk Clerk- AC Bentonville

Coury Hospitality • Bentonville, AR

8d • Onsite

About The Position

The Front Desk Clerk welcomes guests and supports a positive experience throughout their stay at AC Hotel Bentonville. The role handles check-in and check-out, reservations, guest accounts and payments, answers questions, communicates guest needs to other departments, and resolves concerns. The Front Desk Clerk maintains accurate records, protects guest privacy, follows hotel procedures and brand standards, and keeps the Front Desk and lobby clean and organized. This position works with Housekeeping, Maintenance, hotel leadership, and fellow Curators to support smooth hotel operations. The stated shift is 3:00 p.m. to 11:00 p.m.; flexible hours, including weekends and holidays, may be required based on business needs.

Requirements

• Strong customer service, interpersonal, and communication skills.
• Ability to manage multiple tasks while maintaining accuracy and attention to detail.
• Strong problem-solving skills and the ability to handle guest concerns professionally.
• Basic computer skills, including email, data entry, and standard office applications.
• Ability to handle cash, credit card transactions, and guest accounts according to hotel procedures.
• Ability to follow established policies, service standards, and security procedures.
• Ability to communicate effectively with guests, fellow Curators, and hotel leadership.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and exercise sound judgment when handling guest information.
• Ability to work flexible hours, including weekends and holidays, based on business needs.
• Ability to stand and walk for extended periods and to sit, reach, bend, and move throughout Front Desk and lobby areas as needed.
• Ability to read, review, and accurately enter guest information, reservations, and financial transactions.
• Ability to remain focused and organized while managing multiple requests in a fast-paced hotel environment.
• Ability to assist guests with luggage or other reasonable requests when needed and within safe physical limits.
• Ability to maintain awareness of guest safety, hotel security, and the condition of the Front Desk and lobby.
• Ability to maintain a professional appearance, positive attitude, and consistent service standards throughout the shift.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous Front Desk, customer service, or hospitality experience preferred, but not required.
• Hotel property management system (PMS) experience preferred.
• Familiarity with reservations, check-in and check-out procedures, guest billing, and payment processing is a plus.
• Bilingual English/Spanish communication skills preferred, but not required.

Responsibilities

• Welcome guests in a friendly, professional, service-oriented manner and create positive first and final impressions.
• Process guest arrivals, departures, reservations, payments, and account adjustments accurately.
• Verify guest information and reservation details, and ensure room assignments are correct.
• Explain hotel amenities, services, policies, and local attractions to guests.
• Answer incoming calls, respond to inquiries, and direct requests to the appropriate department.
• Listen to guest concerns, find appropriate solutions, and follow through to ensure satisfaction.
• Coordinate with Housekeeping about room status, special requests, and room readiness.
• Communicate with Maintenance and other departments to address guest needs and service requests promptly.
• Maintain accurate guest records, handle payments responsibly, and follow cash-handling procedures.
• Assist guests with reservation changes, cancellations, and special requests according to hotel policies.
• Personalize service and help guests feel recognized and appreciated.
• Maintain a clean, organized, and professional Front Desk and lobby environment.
• Protect guest privacy, safeguard confidential information, and follow hotel security procedures.
• Remain calm, courteous, and solution-oriented when handling complaints, unexpected situations, or busy periods.
• Communicate guest information, unresolved concerns, and special requests during shift changes.
• Follow hotel procedures, brand standards, and service expectations.
• Support fellow Curators and other departments as business levels and guest needs change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED