Youth Development Coordinator - Bentonville Front Desk

Boys and Girls Club of Benton County•Bentonville, AR

8d•Onsite

About The Position

The Youth Development Coordinator serves as the first point of contact for members, families, visitors, and community partners, creating a welcoming, safe, and professional environment at the Club. The position manages daily front desk operations, oversees membership enrollment and data accuracy, supports administrative functions, and provides customer service to youth and families. It also supervises youth, supports Club operations, and assists with quality programs promoting Academic Success, Good Character & Leadership, and Healthy Lifestyles. The Coordinator helps foster a physically and emotionally safe, trauma-informed environment where every young person feels welcomed, valued, and supported. This is a part-time position in Bentonville, Arkansas, requiring availability Monday through Friday from 2:30 PM to 7:00 PM. Candidates must have reliable transportation, dependability, integrity, and an interest in working with youth in a supportive and inclusive setting. The role includes receptionist and membership administration duties; supporting families and Club staff with program and account information; assisting with administrative tasks, events, facility upkeep, and volunteer activities; and supervising youth and supporting programs. The Coordinator builds positive relationships with youth, coworkers, supervisors, volunteers, families, school personnel, community partners, vendors, and visitors, and represents Boys & Girls Club of Benton County professionally. Other job-related duties may be assigned to support the Club’s mission and operations.

Requirements

High school diploma or equivalent.
Minimum age of 18 years.
Strong customer service and interpersonal communication skills.
Basic computer proficiency, including Microsoft Office and data entry.
Ability to maintain confidentiality and handle sensitive information professionally.
Ability to multitask and work effectively in a fast-paced environment.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Ability to prioritize multiple tasks while maintaining accuracy.
Professionalism, patience, and sound judgment.
Ability to work collaboratively as part of a team.
Commitment to providing a welcoming, inclusive, and trauma-informed environment.
Ability to establish positive relationships with youth and families from diverse backgrounds.
Reliable transportation.
Availability Monday through Friday from 2:30 PM to 7:00 PM.
Ability to remain seated or standing for extended periods, occasionally lift up to 25 pounds, and move throughout the Club to supervise youth and support programming.
Ability to communicate effectively in person and by telephone and respond appropriately during emergencies.

Responsibilities

Greet members, families, volunteers, visitors, and community partners professionally and warmly.
Answer incoming telephone calls, respond to inquiries, direct calls, and relay messages promptly.
Manage member check-in and check-out procedures and maintain accurate attendance records.
Oversee the Membership Management System, including enrollment, account updates, data entry, reporting, and data accuracy.
Assist families with general account questions and contact parents or guardians about outstanding balances and payment reminders.
Maintain electronic and paper filing systems while protecting the confidentiality of member information.
Prepare reports, forms, and other administrative documents as requested.
Provide families with accurate information about programs, schedules, and events, supporting communication with Club staff.
Support administration tasks such as paperwork, data entry, and event preparation and assistance.
Help maintain a clean, organized, and welcoming Club facility.
Assist the Unit Director and Assistant Unit Director with daily preparations and Club operations.
Support the Volunteer Coordinator with volunteer activities and community closet needs, including organizing donations and preparing supplies for distribution.
Supervise members according to Boys & Girls Club policies and required staff-to-youth ratios.
Build supportive relationships with youth and serve as a positive role model.
Assist with planning, implementing, and evaluating activities that support youth development outcomes.
Monitor common areas, promote appropriate equipment use, and ensure Club expectations are followed.
Provide program support as needed to maintain quality Club operations.
Administer basic first aid and respond to emergencies according to Club procedures.
Complete assigned cleaning duties and help maintain the facility’s appearance.
Develop positive working relationships with youth, coworkers, supervisors, volunteers, organizational leadership, families, school personnel, community partners, vendors, and visitors.
Represent Boys & Girls Club of Benton County as a professional ambassador.
Perform other duties as assigned to support Club operations.