Front Desk Clerk

Cove Communities•Ormond Beach, FL

49d•Onsite

About The Position

Front Desk Clerk provides superior service to all residents and guests, responsible for managing the front desk, greeting visitors, answering phone calls, and performing administrative tasks including but not limited to scheduling appointments, sorting mail, maintaining office supplies, filing and data entry. This role ensures smooth day-to-day operations and resolves various front office issues and complaints.

Requirements

Clear, concise, excellent verbal and written communication skills are essential
Ability to provide friendly and professional service
High proficiency with Microsoft Office Suite (Word, Excel, Outlook) is highly required
Ability to manage multiple tasks simultaneously and maintain an organized work area
Accuracy in scheduling, record-keeping, and other tasks
Maintaining a positive and professional demeanor in all interactions
Adaptable and resourceful self-starter with a positive, can-do attitude
Minimum high school diploma or GED
Happy energetic personality
Sitting for extended period of time
lifting up to 25 lbs.

Responsibilities

Welcoming visitors, providing directions, and ensuring a positive first impression
Answer incoming calls in a cordial, professional and timely manner
Scheduling meetings, sorting and distributing mail, and filing records
Maintaining the reception area, ordering supplies, and assisting with other administrative tasks
Resolve various front office issues and complaints
Coordinate office equipment maintenance with vendors
Record maintenance work orders and assist with monthly invoices/inspections
Coordinate gatehouse access, transponders and decals
Post documents to resident's homes
Provide support with data entry and complete template for monthly newsletter
Keep Community Manager informed of any issues or incidents that occur and may need to be acted upon
All other duties as assigned