Front Desk Clerk

Mainsail Lodging & Development•Fayetteville, GA

23h•Onsite

About The Position

The Front Desk Host is a unique position responsible for Front Desk, Bell Services, and Concierge Services. This role serves as the first impression, providing a unique check-in experience. The host will manage guest rooming using advanced technology to ensure exceptional, personalized, and consistent service in accordance with Mainsail Lodging & Development's standards.

Requirements

High School diploma or higher
Previous hospitality experience preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift, pull 40 lbs
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Responsibilities

Assign and escort guests to rooms according to their preferences, paying attention to nonverbal cues to make each experience unique.
Assist guests to their rooms.
Assist with guest luggage.
Provide room quotes and upsell when possible.
Interact with guests and share hotel knowledge using personalization, such as using the guest's name.
Maintain guest confidentiality.
Share knowledge of featured wine.
Produce room keys for all guests, ensuring guest confidentiality throughout their stay and beyond.
Maintain knowledge of hotel and brand rewards.
Provide local information for shopping, dining, nightlife, and recreational destinations.
Receive, store, and deliver luggage and mail.
Run errands for guests.
Make travel arrangements for guests, including sightseeing and other tours.
Assist with coordination between Housekeeping and Front Desk.
Verify charges and collect payment from guests for room stays.
Respond to guest inquiries.
Follow scheduled shifts and adhere to break and lunch requirements.
Report any suspicious activity or unusual items in rooms.
Report any irregular behavior from guests in public areas and/or in rooms.
Take initiative and handle assignments with limited supervision.
Follow all hotel policies and procedures as outlined in the team member handbook.
Maintain cleanliness and order of the work area.
Ensure successful performance by assisting guests with an exceptional experience to achieve high GSS scores.