Front Desk Clerk

The Salvation Army Southern California•Fresno, CA

6d•$18 - $19•Onsite

About The Position

The Front Desk Clerk works at Silvercrest Senior Residences’ Fresno location, an apartment-style community serving low-income seniors and supporting independent living. The role monitors the entrance, assists residents and visitors, supports emergency response and after-hours duties, and helps with resident applications, maintenance requests, and administrative tasks. The clerk follows HUD and Fair Housing regulations, Silvercrest operating procedures, and Salvation Army policies while representing The Salvation Army professionally.

Responsibilities

Monitor the door and greet residents, guests, vendors, emergency services, and delivery drivers.
In emergencies, provide light maintenance or custodial service, or contact on-call staff, vendors, or emergency services as needed.
Fulfill after-hours on-call duties, including completing Incident Reports with proper spelling and grammar.
Monitor building entries, review camera footage, and help prevent unauthorized entry.
Receive applications from prospective residents and explain eligibility requirements; keep application packets accurate and up to date.
Assist the management team with processing occupancy applications in accordance with HUD and Fair Housing regulations.
Process and organize residents’ maintenance work-order requests according to established policies, including using OneSite Facilities software.
Assist the management team with administrative duties such as scheduling appointments, filing, answering phones, and mailing.
Provide records and reports required by the supervisor accurately and on time.
Comply with the Silvercrest Operating Procedures Manual and Salvation Army policies.
Represent The Salvation Army positively and professionally by maintaining positive relationships with residents, vendors, and Salvation Army staff.
Perform other duties as requested by the supervisor.