Front Desk Clerk

LIVINN HOTELS LTD • Sharonville, OH

19h • Onsite

About The Position

LivINN Hotels is seeking a Front Desk Clerk/Night Auditor to operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout. This role involves performing additional job-related responsibilities and duties as assigned and/or necessary. The company is a small business in the hospitality industry, described as professional, agile, and fast-paced, with a goal to provide exceptional and memorable experiences for guests and residents. LivINN Hotels has properties in Burnsville, MN, and Sharonville, OH.

Requirements

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills, including dealing with difficult and rude patrons.
• Excellent organizational skills and attention to detail.
• Familiarity with local areas with the ability to provide directions and maps to local attractions and destinations.
• High school diploma or equivalency preferred.
• Must be able to pass background check.
• Willingness to work varying shift lengths depending on seasonal demands.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout.
• Perform additional job-related responsibilities and duties as assigned and/or necessary.
• Manage the operations of the front desk, ensuring minimal time is required for check-in and checkout.
• Warmly and professionally welcome all guests.
• Use “Magic Formula” when answering reservation inquiry phone calls.
• Treat requests with professionalism, tact, and a courteous manner.
• Ensure the lobby and shared areas are neat and orderly.
• Maintain knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintain knowledge of upcoming events, local area, and hotel offerings.
• Complete shift duties according to checklist.
• Accurately balance assigned cash drawer at the end of the shift.
• Ensure prompt delivery of final bills to guests.
• Stand at the front desk for prolonged periods.
• Fold laundry.

Benefits

• Supplemental benefits available

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED