Front Desk Clerk

Project Renewal • New York, NY

1d • Onsite

About The Position

Geffner House is a 307-unit supportive SRO that provides permanent housing for individuals diagnosed with serious mental illness, some who are recovering from drug and or alcohol addictions and some are people living with HIV/AIDS. The tenants are offered a comprehensive array of on-site services. Under the direction of the Assistant Director of Operations and the Senior Desk Clerk, the Desk Clerk is responsible for performing the day-to-day activities as a concierge, maintaining a clear and unobstructed Building Lobby and 2nd floor area as tenants and their guests enter and leave the building; performs related duties as assigned by the Supervisor.

Requirements

• A High School Diploma or GED
• One year of experience working for a government or non-profit agency or organization providing services to individuals who are either mentally ill or have substance addictions.
• Ability to interact with all levels of staff and clients, good communication skills.

Responsibilities

• Directs tenants and visiting officials to the appropriate offices.
• Monitors building traffic, announces all visitors, and maintains the Visitor’s Log by ensuring that all visitors are signed in as required
• Answers telephone calls, referring callers to appropriate staff; takes messages as necessary
• Maintains the Incident report Log, accounting for any incident that occurs during the shift
• Maintains and completes other Logs such as the Delivery Log, Fire Safety Log and the Tenant Roster
• Provides crisis intervention in an emergency and contacts appropriate staff, providing any assistance that is necessary.
• Reports any unusual tenant behavior, such as apparent intoxication or any bizarre behavior, to the clinical staff
• Prepares and submits reports as required
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees