Front Desk Clerk | CD Office of Family Empowerment

City of Chattanooga•Chattanooga, TN

13h•Onsite

About The Position

Incumbents in this classification are responsible for providing routine clerical duties, including answering telephones, greeting and assisting visitors, filing, performing data entry, and distributing mail. This is a stand-alone GRANT-FUNDED position within the Community Development - Office of Family Empowerment department. The role involves performing various routine clerical duties utilizing standard office procedures and equipment, such as screening incoming calls, taking messages, maintaining calendars, keyboarding information into databases, making photocopies, performing data entry, faxing documents, typing/word processing, managing inventory/supplies, and greeting the public. The position also involves responding to information requests, answering routine questions, and directing callers to appropriate departments. Filing documents, receiving, sorting, and distributing correspondence, and monitoring/restocking office supplies are also key responsibilities. The role may also assist as a primary backup for the Administrative Support Assistant and requires meeting regular attendance requirements and maintaining good interpersonal relationships.

Requirements

High School Diploma or GED and six (6) months of related office support experience; or any combination of equivalent experience and education.
Valid Driver’s License
Knowledge of customer service principles; modern office procedures, methods, and equipment; and filing principles and practices. Familiarity with municipal administrative procedures.
Strong organizational skills, attention to detail, and the ability to multitask effectively while managing frequent public interactions.
Skill in using computers and related software applications; providing customer service; filing; keyboarding; using modern office equipment; maintaining records and files; and communication and interpersonal skills as applied to interaction with coworkers, supervisor, and the general public, sufficient to exchange or convey information and to receive work direction.

Responsibilities

Performs various routine clerical duties utilizing standard office procedures and equipment: including screening incoming calls, taking and transmitting messages, maintaining calendars, keyboarding information into applicable databases and/or other computerized systems to collect and maintain records and information in assigned area of responsibilities, making photocopies, performing data entry, faxing documents, typing/word processing, managing inventory/supplies, and meeting and greeting the general public.
Responds to requests for information from the general public, answers routine questions, and directs callers to appropriate internal departments and/or external organizations.
Files documents alphabetically, numerically, or by other prescribed methods.
Receives, sorts, files, and/or distributes a variety of correspondence, reservations, invoices, fees, work orders, reports, service requests, materials, deliveries, mail and/or other applicable items.
Monitors and restocks office supplies and materials; initiates the replenishment of applicable inventory and supplies.
May assist as a primary backup for the Administrative Support Assistant.
Must meet regular attendance requirements.
Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.
Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
Performs other duties as assigned.